- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 23.04.18, 22:56
- Opened by: Jorge Urrutia
- Closed by: Marek
- Closed on: 06.05.18, 22:52
- Reason: Closed
- Comment: Glad to help!
Ticket #12121 - problems file manager
Hello good afternoon.
I want to ask for help.
I have problems with the images that are hosted in file manager. Since the images that I upload to the page and stay in file manager, after a while, they are no longer visible. And I really do not know what to do to solve it.
Can you help me please?
Thank you so much.
Comments
I leave you another image
I leave you another image
in prestashop 1.7.2.4
1. We providing support ONLY through this support platform. Don’t send any emails or Facebook messages
2. our response time is up to 24 hours http://take.ms/wnIWr
3. We have 23:36, don’t you think it’s a little bit late for support? http://take.ms/bu2w6
4. We will back to you as soon as possible
I am sorry. The truth is that this problem, I have very complicated.
Also I do not know what time it is in your country.
I’m sorry again.
I hope you can help me.
I am very attentive to your help.
Your question is not related nor to the theme nor to our modules. You are using some external module and asking me to fix it.
You have to write to support of the module what you are using.
all the images that are hosted in File Manager are associated with promokit text block or others. Then the modules that use this, do not show the images.
We are not using, an external module. We are using the promokit
Please give me a link to your store, maybe there is an easy solution and I can help you with that. But I’ll back to you tomorrow in the morning. I see you are from Chile, but it will not be a problem in our communication
Thank you very much. You’re very kind.
My page is https://tiendasantino.com/ If you need other permissions. Let me know. I will be pending.
I want to do the home, with page builder.
If you can go to my page with google chrome (in this browser, images are seen and sometimes disappear)
But for example in safari or mozilla you can not see the images (like the logo for example)
I send you an example of an image, upload to Promokit Text Block for the footer, where you only see it in chrome.
Again, thank you very much for your help
Hi, I’m still giving you information. One of the images (that you can not see) that you download from safari. When I open it, it throws this at me.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Hi.
I really did not understand very well what I should do … But my login to access the back office is: jorge@tiendasantino.cl
pass: santino007
How can I get access to your back office?
Sorry for the delay. I was a little bit busy. I had not understood the above. Now enter the information you requested.
Is the information that went up well?
Sorry to bother you so much, but I want to do the home, with page builder. But all the images look bad. In fact if I use single image, the image looks blurry.
I think it fell on ftp.tiendasantino.com Can they log in with an ftp client?
Hi.
Sorry to continue bothering you. But please, I need your help.
I am very attentive to your response.
Greetings.
I just checked image link what you put into the Promokit Text Block module – https://presta.tiendasantino.com/img/cms/DESCRIPCION1.jpg that link is broken, there is no any issues or bugs, just put correct link there
What happens is that I can not find that image in any text block module.
Where else can I find it to eliminate it?
I have no Idea, just upload an image to your server and put a link to that image to necessary place. That is not any issue or bug.
do you believe then, that it is because of that image, that the other images were lost?
What other images has been lost? Please give me a link to see
Look, I’ll send you an example of the footer. I put a text block image for the footer. The image is there. However, he saw himself for a while and then disappeared.
But I see it http://take.ms/0efmC
It says that the load fails. But i do not know why. The image is set in text block
When updating several times? Still appears ??
I see you are using pagespeed module what is the reason of the issue. Please disable it.
That is not related to our theme and it’s not an issue or a bug
The PageSpeed ?
Yes, please try
Ok I’ll do it.
The other. Look … When the thumbnail is broken (in the attached image) the image is lost on the website
That is not theme issue.
cache module still enabled http://take.ms/b73o3
Hello how are you.
Remove the PageSpeed … But in some browsers the logo image still does not appear. And in its address appears even pagespeed. I changed the image for another. What can I do to eliminate all traces of that module?
You help me please.
Thank you.
the attached file is what is downloaded, when I want to download the direct logo of the website. My programmer says I delete the pagespeed module, but it’s still there, from what we see.
Please I NEED your help. Remove the PageSpeed, but keep showing up for what we see. You can help me eliminate all traces of this.
I am very attentive to your response.
Thank you.
Write you once again, the issue is not related to the theme. You have to disable all third-party modules you have installed before, and that is your solution
What happens is that we uninstalled the pagespeed module. However, even the images show your address. I also realized that when you want to download an image, it is downloaded in Google’s WebP format.
I know it’s not a problem with the theme, but what can we do to eliminate the trace of pagespedd?
Write you once again, the issue is not related to the theme.
It’s because some of your module do that
I think you really do not understand me.
I have 3 modules installed, which are not alyssum. Those 3 modules are NOT causing the error. Because we did the tests uninstalling.
The one that is causing problems for what we believe is the PageSpeed. We also discourage this, but the images continue to appear with your address. And what I need from you, is if you have any idea how to erase all traces of the PageSpeed on the website.
I understand you clearly. Please take a look at screenshot http://take.ms/IOS1v and you can see there is a part of filename what some module added. That is your problem.
I can provide you support only for our theme but not for your modules.