• Closed by: Marek
  • Closed on: 10.05.18, 23:33
  • Reason: No answer from a customer

Ticket #12131 - Shipping problem

Hi Marek,

I have a problem on my shipping page. When customers want to order, they have to choose between several ways of delivery that i choose via Boxtal module. If they choose Mondial Relay delivery, a map and a list of “relay points” must appear.
But it doesn’t and a error message appears it you click on “Continue” (see file). When you refresh the page, the list appears and you can choose your relay point. I don’t want my customers refresh their shipping page everytime.

I asked help to the Boxtal support and this is his answer :

Le problème réside dans un style “display: none” ajouté par votre thème sur la balise (The problem lies in a style “display: none” added by your theme on the tag):
<div class=”col-md-12 carrier-extra-content” style=”display: none;”>

Ici (here): /www/themes/alysum/templates/checkout/_partials/steps/shipping.tpl
<div class=”col-md-12 carrier-extra-content”{if $delivery_option != $carrier_id} style=”display:none;”{/if}>
et peut-être encore ailleurs, puisque quand je retire la condition, elle est à nouveau ajoutée en front. (and maybe even somewhere else, since when I remove the condition, it is added again in front.)

Je ne connais pas la raison de cet ajout, mais il est limitant dans l’affichage des points relais sur la page. (I do not know the reason for this addition, but it is limiting in the display of relay points on the page.)

Can you fix it please?

Comments

Marek 26 Apr 2018, 14:01

Hi, Anissa.
I’m not able to go through checkout process. Here is the message.
Are you sure the issue is the the theme, but not with that delivery module?

Anissa Djebbari 26 Apr 2018, 14:28

The Boxtal support said that the theme add the style “display: none” to the tag div class=”col-md-12 carrier-extra-content” in the file /www/themes/alysum/templates/checkout/_partials/steps/shipping.tpl, so i think the issue come from to alysum.

Anissa Djebbari 26 Apr 2018, 14:31

And I just met a new issue: i can’t see the blog at http://brasillisse.net/index.php?fc=module&module=ph_simpleblog&controller=list&id_lang=1 and i can’t write a new post.

Marek 26 Apr 2018, 15:14

I just removed “display:none”, please check it out.
As for blog issue, try to reset the module

Anissa Djebbari 03 May 2018, 12:17

Hi Marek sorry for the late answer.
I reseted the module but it disapeared from the Promokit menu.

Marek 03 May 2018, 18:51

Have you tried to add it once again? Don’t forget to disable all prestashop cache