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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 14.06.18, 15:38
  • Reason: No answer from a customer

Ticket #12205 - Can't edit text fields in Backend

Dear Marek,

I have a random problem happening on the backend side since updating Alysum.

Some text fields just can’t be edited for a while - and they appear empty, although by clicking on the Source button I can see their content.

The problem disappears after a few minutes of random clicks around, but comes back. It makes it extremely hard to efficiently edit products.

I put together a small video to show you the problem.

Thanks a lot in advance!


PSEditProblem-Alysum.mp4 (4 MiB)

This ticket does not depend on any other tickets.

Marek (marek) 10 May 2018, 19:04

Hi, Julien.
Try to disable "Custom Product Tabs" module

Julien (bioseb) 10 May 2018, 20:14

Dear Marek,

Thank you for your answer.

But even when I disable the Custom Product Tabs module, the same problem happens randomly on other text fields, like the Decription text field of the Basic Settings tab.

Marek (marek) 10 May 2018, 21:05

Ok, please disable all modules what appears in the Modules tab of any product http://take.ms/4gOgH

Then clear Prestashop cache