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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 13.07.18, 20:30
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12225 - Problema Ricerca

Good morning, I have a problem, the search bar does not work properly, it does not depend on the indexes that I already know and use, but from a totally wrong search, I’ll explain ...

- If you search only one WORD (example CQ2492), the search works correctly!
- While looking for 2 divided words (example ADIDAS CQ2492), the search does not work, but finds hundreds of products not related to what I was looking for.

This unfortunately is a very serious problem, as research is essential for a correct search of the product by the customer.

I await your solution.

This ticket does not depend on any other tickets.

Marek (marek) 13 May 2018, 23:18

Hi, Elio.
Try to apply the solution from our FAQ http://alysum5.promokit.eu/promokit/documentation/#faq

Elio (vexostore) 13 May 2018, 23:55

hello, as already said in the first message, I already tried the solution you indicated but does not work anyway ... continue to search incorrectly ... if you follow my first question carefully you can understand what I mean ...

Marek (marek) 15 May 2018, 09:55

The search function is a part of prestashop platform, but not the theme. To make sure in that, please switch to default prestashop theme and try to search there. Write me back the result

Elio (vexostore) 15 May 2018, 10:08

ok thanks, I do this test and I'll let you know the result. ;)

Elio (vexostore) 15 May 2018, 12:33

Problem solved, it was caused by a bug in my version of prestashop! :) :) :)

A question: how do I increase the number of products per page after searching?

At this moment I am going out maximum 40 products for each page, I would like to increase the number of products.

Just to be precise, I mean the products that come out after searching for a word in the search bar.

Thanks so much

Marek (marek) 15 May 2018, 23:08

I didn't find such option to increase product number in prestashop back office

Elio (vexostore) 16 May 2018, 20:03

A super urgent question: I arrived two orders with amount 0.0, which is completely absurd, they told me that it could be caused by a java script file of the template.

It does not happen on all orders, but only for some ... do you know something? have you already had any such reports?

I am attaching the image of two customers who placed the order, and arrived with total "0,00".

Can you make a check?

Schermata 2018-05-16 alle 20.... (47.5 KiB)
Marek (marek) 16 May 2018, 21:57

I didn't see such issue before. Do you know what products I have to purchase to see the problem?

Elio (vexostore) 16 May 2018, 22:04

no unfortunately on this I can not tell you ... sometimes by mistake and other times not, now I thought to install the template again and update it to the latest version (Alysum v.5.1.8) which is the one that in my opinion works best of all, what do you think? do I make the right choice?

Elio (vexostore) 16 May 2018, 22:15

*Alysum v.5.1.8

Marek (marek) 16 May 2018, 22:18

Latest version is 5.2.1. Please try and let me know how it works

Elio (vexostore) 16 May 2018, 22:22

only thing I saw that in the latest version has updated the menu on the phone, and does not make me totally crazy, or am I wrong?...

Elio (vexostore) 17 May 2018, 01:04

Hi man, I updated the template, it seems to be all right, the only thing there is a mistake in the product icons, they are decentralized.

See the picture! can you fix them?

Schermata 2018-05-17 alle 01.... (132.1 KiB)
Marek (marek) 17 May 2018, 12:27

Please give me a link where I could see the issue

Elio (vexostore) 17 May 2018, 15:32

Hi, I solved the problem, it was weighty from a problem of a css file.

Elio (vexostore) 17 May 2018, 17:04

Hi Mark, I have a serious problem, since I updated the template to the latest version of prestashop I noticed an excessive slowdown of the site.

By doing some research on the prestashop forum I read that it could be caused by some template modules.

Can you check and let me know if there are any anomalies like this? the site is really slow!

The access data pulls them in the control panel.

Marek (marek) 17 May 2018, 22:01

I don't see the issue in our demo. Could you please give me a link where could I see the problem

Elio (vexostore) 18 May 2018, 00:08

How can I manage these fields, enable or disable them? and also making a translation about them if I decided to leave them?

See image.

Schermata 2018-05-18 alle 00.... (27 KiB)
Marek (marek) 18 May 2018, 09:49

The first one is a favorite product module, second one is a wishlist module. Just disable one of them if you don't need it anymore

Elio (vexostore) 18 May 2018, 11:47

Perfetto, grazie mille, precissisimo come sempre.

Sai per caso dirmi si chiama il modulo del messaggio che esce vicino il tasto acquista?

Vedere la foto per capire.

Vorrei modificare i testi ...

Schermata 2018-05-18 alle 11.... (12 KiB)
Elio (vexostore) 18 May 2018, 23:22

Perfect, thank you very much, precissisimo as always.
You know by chance to tell me is called the form of the message that comes out near the buy button?
See the picture to understand.
I would like to change the texts ...

index.php.png (12 KiB)
Marek (marek) 21 May 2018, 13:40

Hi, Elio.
Go to Translation page in your back office and find that phrase there. Read more here http://alysum5.promokit.eu/promokit/documentation/#translation

Elio (vexostore) 21 May 2018, 16:29

Thank you!

How can I delete the cart icon on the products?
I want to leave only that of zoom (magnifying glass)?

see photos.

Schermata 2018-05-21 alle 16.... (246.4 KiB)
Marek (marek) 23 May 2018, 09:32

Try following CSS:

.product-miniature .product-actions > form {display:none}
Elio (vexostore) 25 May 2018, 16:52

I've just tried but it works only for some products, while on others it still comes out ....

Marek (marek) 26 May 2018, 23:09

Try this:

.product-miniature .product-actions > form {display:none !important}