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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 23.05.18, 14:34
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12227 - installation problem


i’ve tried to install your last theme on prestashop 1.7, but the result was this:

An exception occurred while executing ‘SELECT t0.id_tab AS id_tab_1, t0.id_parent AS id_parent_2, t0.position AS position_3, t0.module AS module_4, t0.class_name AS class_name_5, t0.active AS active_6, t0.hide_host_mode AS hide_host_mode_7, t0.icon AS icon_8 FROM ps_tab t0 WHERE t0.class_name = ? LIMIT 1’ with params [”AdminPk_Menu”]: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

And like in the attached file.

Prestashop runs normally with the default theme, but not with this one.


This ticket does not depend on any other tickets.

Marek (marek) 13 May 2018, 23:13

Hi, Danilo.
Have you tried to install the theme exactly like in our video tutorial? http://alysum5.promokit.eu/promokit/documentation/

danilo (danilorigon) 14 May 2018, 20:10

Yes, sure, I upload it by FTP and installed like in your video tutorial

Marek (marek) 15 May 2018, 09:53

Hi, danilo.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

danilo (danilorigon) 15 May 2018, 22:57

I have completed the info, and reinstalled prestashop, because after I tried to upload alysum it didn't work.

Marek (marek) 16 May 2018, 09:53

So can I try to install Alysum to http://sabarigon.com/demo/ ?

danilo (danilorigon) 16 May 2018, 18:57

yes please

danilo (danilorigon) 21 May 2018, 14:11

Ji Marek, do you have some news?

Marek (marek) 21 May 2018, 14:25

I'm sorry for the delay. I have very slow internet now, I'm on vacation. Could you please upload theme zip file to the folder "/themes"? Please write me back when it will be uploaded

danilo (danilorigon) 22 May 2018, 14:18

Hi Marek, I just download the theme in the theme directory, anyway if you are in holyday, I don't want to stress your vacation, feel free to wait until your back at office. Danilo

Marek (marek) 22 May 2018, 14:22

No problem, I have free time to provide support. I'll try to install it right now

Marek (marek) 22 May 2018, 14:23

I see your problem. You have uploaded whole archive. Please unzip it first and find there theme archive. Then upload it to your server

danilo (danilorigon) 22 May 2018, 14:37


danilo (danilorigon) 22 May 2018, 15:02


danilo (danilorigon) 22 May 2018, 15:45


danilo (danilorigon) 22 May 2018, 16:54


Marek (marek) 23 May 2018, 11:27

The theme has been finally installed.

danilo (danilorigon) 23 May 2018, 13:35

Thank you very much Marek!!