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  • Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 23.05.18, 14:34
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12227 - installation problem


i’ve tried to install your last theme on prestashop 1.7, but the result was this:

An exception occurred while executing ‘SELECT t0.id_tab AS id_tab_1, t0.id_parent AS id_parent_2, t0.position AS position_3, t0.module AS module_4, t0.class_name AS class_name_5, AS active_6, t0.hide_host_mode AS hide_host_mode_7, t0.icon AS icon_8 FROM ps_tab t0 WHERE t0.class_name = ? LIMIT 1’ with params [”AdminPk_Menu”]: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

And like in the attached file.

Prestashop runs normally with the default theme, but not with this one.


2018-05-13-alle-18.02.40.jpg (189 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 13 May 2018, 23:13

Hi, Danilo.
Have you tried to install the theme exactly like in our video tutorial?

danilo (danilorigon) 14 May 2018, 20:10

Yes, sure, I upload it by FTP and installed like in your video tutorial

Marek (marek) 15 May 2018, 09:53

Hi, danilo.
Please fill out all necessary fields in your profile to access to your back office

danilo (danilorigon) 15 May 2018, 22:57

I have completed the info, and reinstalled prestashop, because after I tried to upload alysum it didn't work.

Marek (marek) 16 May 2018, 09:53

So can I try to install Alysum to ?

danilo (danilorigon) 16 May 2018, 18:57

yes please

danilo (danilorigon) 21 May 2018, 14:11

Ji Marek, do you have some news?

Marek (marek) 21 May 2018, 14:25

I'm sorry for the delay. I have very slow internet now, I'm on vacation. Could you please upload theme zip file to the folder "/themes"? Please write me back when it will be uploaded

danilo (danilorigon) 22 May 2018, 14:18

Hi Marek, I just download the theme in the theme directory, anyway if you are in holyday, I don't want to stress your vacation, feel free to wait until your back at office. Danilo

Marek (marek) 22 May 2018, 14:22

No problem, I have free time to provide support. I'll try to install it right now

Marek (marek) 22 May 2018, 14:23

I see your problem. You have uploaded whole archive. Please unzip it first and find there theme archive. Then upload it to your server

danilo (danilorigon) 22 May 2018, 14:37


danilo (danilorigon) 22 May 2018, 15:02


danilo (danilorigon) 22 May 2018, 15:45


danilo (danilorigon) 22 May 2018, 16:54


Marek (marek) 23 May 2018, 11:27

The theme has been finally installed.

danilo (danilorigon) 23 May 2018, 13:35

Thank you very much Marek!!