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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 30.05.18, 08:55
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12232 - error script js code


I have entered the code of module purechat in the box of js code in theme settings (customer css/js) but it breaks the web, it does not load images ...

thanks in advance

This ticket does not depend on any other tickets.

Marek (marek) 15 May 2018, 10:11

Hi, Figurativo Estudio.
you don't have to add that code. Go to Purechat module settings and put there only api key

Figurativo Estudio (figurativo) 15 May 2018, 11:44

thank you very much for the support,

I have configured the module but nothing happens, the chat does not appear on the web


Figurativo Estudio (figurativo) 15 May 2018, 11:47

and another issue is that the instagram module is also configured but the images do not appear in the home


Marek (marek) 15 May 2018, 23:06

Hi, Figurativo Estudio.
1. Please check out your Purechat API key, seems something wrong with it.
2. Try to add more images to your Instagram account

Figurativo Estudio (figurativo) 18 May 2018, 16:25

Hi marek, thanks for your answer

instagram feed only works when you see it from a smartphone

with purechat, I have used the api key from here, attachment screenshot.

thanks again!

Marek (marek) 21 May 2018, 15:09

You have to go to "Websites", like this http://take.ms/rlcw3

Figurativo Estudio (figurativo) 24 May 2018, 12:34

Hi marek, thanks for your answer

1- purechat it is not visible on the home page?

2- Where can I translate this text? Attachment screenshot

3- The contact form has disappeared https://wuapi.es/contactenos

thanks in advance

Marek (marek) 26 May 2018, 23:20

1. Now it should be on each page
2. Go to translation page in your back office, select ps_emailsubscription module and translate it
3. Please install the module Contact Form (developed by Prestashop)

Figurativo Estudio (figurativo) 28 May 2018, 11:34

hi marek, thanks for your answer

all done, but I could translate one part but not the other. I do not find where. Attachment screenshot.

thanks again!

Marek (marek) 29 May 2018, 09:21

I suppose the first one is a module, and the second one is a widget. Try to find a translation in the "pspagebuilder" module

Figurativo Estudio (figurativo) 29 May 2018, 16:47


thank you!