• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 22.05.18, 18:48
  • Opened by: mahieux
  • Closed by: Marek
  • Closed on: 12.06.18, 21:07
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12274 - Help needed for mails configuration

Hi Marek

( 5h before e-shop opening )

I Need to understand the mail_addresses general machinery and forgive me as I have a hard time understanding what belongs to PS and what belongs to PK and how easily they cooperate

At the moment verification mails are not sent whatever source is used

A/ On one hand The Popup thing aka pk_popup and the footer thing ps_emailsubscription seem to accept email adresses entered and tell that a verification email will be sent

  since mails are not sent I presume email are not confirmed and in turn not registered anywhere

B/ On another hand The registration gathers email adresses and they are usable on Mailchimp but still no confirmation mail is sent

Should I know a place to configure how verifications mail are/are not sent , or will you check that everything is setup as supposed in the back end ?

Thanks for shedding some light

Comments

mahieux 23 May 2018, 08:17

Hi Marek,

I am sorry to ask you again. I know you have lot of ticket. But I really think only you can do something. It is only about mail configuration to check in the FTP Please. I can’t open the website without mail ok.
Please may you help me soon ?

mahieux 23 May 2018, 08:57

(Okay so that you know I used, “Use my proper SMTP parameters” it seems to work. I’ll check for every way

Marek 23 May 2018, 11:30

Hi, mahieux.
What does it mean “I can’t open the website without mail ok.” Could you please describe in other words or attache a screenshot?

mahieux 23 May 2018, 11:56

No sorry I mean I can’t open the e shop if mail doesnt work. It doesnt help the problem.

(Months ago, it was working with the PHP function, but not know)So now, I used, “Use my proper SMTP parameters” it seems to work.

Then, after my last check, I can tell you that:

There are 4 mail registration recoveries:
1- Creation account
2- Pop up message newsletter (pk_popup)
3- Newsletter form in footer (ps_emailsubscirption)
4- Maintenance of the site, promoter to prevent when active

Account creation: Send email ok (template to modify on my side but I don’t find where in the back office? Or do I have to do it in the FTP). I see the email address in “client” (back office), in “email parameter”,(back office) and in my Mailchimp account.

Pop up Message Newsletter: Send email ok (template to modify). I see the email address in “email parameter” but not mail chimp

Newsletter Form in footer: No email send. Does not appear in email parameter (back office) nor nin mail chaimp account (but if you enter the same email address twice, a message indicates that you are registered. (I prefere to dont touch the SQL)

Page maintenance on website with an active warning: I do not know where I can get this email address list. Neither what was happening or what template is send, if I click on the button see image below

mahieux 23 May 2018, 13:51

About the pop up message newsletter. I said the email is sent, BUT
The email template link to confirme the inscription is wrong (error 404 doesnt exist. So it is never confirmed maybe…

https://lepetitcoton.com/fr/module/pk_popup/verification?token=27680f0f587974f75f12008472aff4c3

Marek 27 May 2018, 23:20

Hi, mahieux.
Sorry for he delay. I just make a fix and reset your popup module. Could you please check out how it works now?

mahieux 28 May 2018, 12:12

Hi !
this is the same for the email from the pop up message. The email is well send but the message inside is

"Merci de vous etre inscrit(e) à notre newsletter, Merci de bien vouloir confirmer votre inscription en cliquant le lien suivant :

https://lepetitcoton.com/fr/module/pk_popup/verification?token=74735d456bd50062ab1d426beab7c68b

This link to confirm the inscription isnt good.
(and I still cant see it in mailchimp, as it is the case when someone create an account. For this, I can do it manuallmy for instance so this is not the priority)

And there is also other things that arent okay=

- Newsletter Form in footer: No email are send. Does not appear in email parameter (back office) nor in mail chimp account (but if you enter the same email address twice, a message indicates that you are registered. (I prefer to dont touch the SQL)

- Page maintenance, the fiels where people enter their email adress to get notified about the opening: I do not know where I can get this email addresses list. Neither what was happening or what template is send. (The priority here is to find the list of person that entered their email adresses)

Thank you for your help

Marek 30 May 2018, 10:40

Yes, I see. I’ll work to fix it as soon as possible

mahieux 30 May 2018, 10:43

Thank you so much :) I cant wait :)

Lots of courage for you, as you have many tickets!

Marek 02 Jun 2018, 21:23

1. Verification link has been fixed
2. Fixed
3. In progress…

mahieux 02 Jun 2018, 22:56

Thank you so much

It is okay for 1. This is perfect :)

But for 2. There is stil not email send when people register in newsletter form in the footer ( ps_emailsubscriber) and I cant get the adress added in parameter email (see the screenshot, it should be written “newsletter_conf”)

For 3. I see 80 adresses from the “opening” but it should be more than that, I know you are on it

Thank you so much

:) :)

Marek 03 Jun 2018, 10:54

2. Yes, there was wrong path to email templates. Now it’s ok
3. Can I enable maintenance mode to check it out?

mahieux 03 Jun 2018, 14:16

Ok This is for 2. thank you

Yes you can for the maintenance mode

(Can you tell me please de road to go to change the email templates? I cant succed in finding it anymore)

Marek 04 Jun 2018, 14:03

I don’t see any issue with, all works fine, I just tested it out

mahieux 05 Jun 2018, 23:20

YEs I know it has worked (even if the mail template was weird, this is not the problem today) The only thing I need to get is the entirely adress list.

Because, un “email parameter”(back office) there was nothing about “opening”. So I checked in data base, I succeed in make appear some of them only 40 adresses. and now there are 80 adresses in “email parameter”

But It should have been more than that. I know some people thatsuscribed their and I didnt get their email in this list.

Do you know what I mean ?

how can we do to get the entire list to appear in “email” part in the back office please ?

Marek 06 Jun 2018, 14:56

Now I see. The list of emails you can find in the file /modules/pk_themesettings/maintenance/emails.txt