- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 25.05.18, 12:28
- Opened by: Elav Web
- Closed by: Marek
- Closed on: 12.06.18, 21:07
- Reason: Closed
- Comment: Glad to help!
Ticket #12283 - Changing language is very slow
Hello,
we have a 5.1.6 version of alysum on prestashop 1.7.3.2, with two languages, Italian by default and English.
When we move to English, site loading is very slow.
If we use the default prestashop theme and go to the English version from Italian, it is loaded normally.
We also thought about Revolution slider but by turning it off the problem remains.
This is link:
https://peccatidistile.com/newshop
thanks
Comments
Hi, Elav.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Hello,
I’ve just done it
Sorry for the delay.
Could you please set CHMOD 777 for the folder /cache and all content inside
Hi,
I did it
Yes, I see, but it doesn’t help. It’s definitely not a theme problem. Could you please install new prestashop on your localhost just to test.
You can see our demo is multi language and there is no such problem. You are first who faced with that so it means the problem is with server or prestashop configuration
Hi Marek,
it’s probably as you say.
It seems that english language is not installed well.
Please could you unistall Developer Tools from peccatidistile.com/newshop?
Thanks
The link doesn’t work for me http://peccatidistile.com/newshop I also what does it means “unistall Developer Tools from”
In the back-end some test reports always appear (see attachment).
Link is https://peccatidistile.com/newshop
To make sure the issue with the theme, please switch to default prestashop theme “Classic” and test it out
Hi Marek,
in “Classic” theme of Prestashop changing languages works fine.
You can see this now: https://peccatidistile.com/newshop
Yes, I see. I need a time to figure out what’s wrong
please, we have need to solve the issue as soon as possible. It’s very important.
Thanks
I’m working on that right now
I have found out the default prestashop theme has the same problem. See the screenshot http://take.ms/HPL1F
Italian version loads really fast for 79 ms
Ok
It’s true. But it is an acceptable time. Instead when the theme is Alysum the page is too slow.
Yes, but if you will disable all unnecessary modules (like in default theme) Alysum theme loading time will take less time. Honestly it’s strange issue and I see it first time, and I suppose something wrong with Prestashop installation.
I have disabled modules one by one and see the loading time what was reduced with every disabled module
Ok. Thanks.
We have re-installed Prestashop and issue seems disappered.
Could you disable all testing reports on http://peccatidistile.com/newshop, so we can replicate all customizations on the new version?
Great! As I can see testing reports are disabled here http://peccatidistile.com/newshop