• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 25.05.18, 12:28
  • Opened by: Elav Web
  • Closed by: Marek
  • Closed on: 12.06.18, 21:07
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12283 - Changing language is very slow

Hello,
we have a 5.1.6 version of alysum on prestashop 1.7.3.2, with two languages, Italian by default and English.
When we move to English, site loading is very slow.
If we use the default prestashop theme and go to the English version from Italian, it is loaded normally.
We also thought about Revolution slider but by turning it off the problem remains.

This is link:
https://peccatidistile.com/newshop

thanks

Comments

Marek 26 May 2018, 23:14

Hi, Elav.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Elav Web 28 May 2018, 11:10

Hello,
I’ve just done it

Marek 02 Jun 2018, 22:42

Sorry for the delay.
Could you please set CHMOD 777 for the folder /cache and all content inside

Elav Web 03 Jun 2018, 22:14

Hi,
I did it

Marek 04 Jun 2018, 13:53

Yes, I see, but it doesn’t help. It’s definitely not a theme problem. Could you please install new prestashop on your localhost just to test.
You can see our demo is multi language and there is no such problem. You are first who faced with that so it means the problem is with server or prestashop configuration

Elav Web 05 Jun 2018, 09:51

Hi Marek,
it’s probably as you say.
It seems that english language is not installed well.
Please could you unistall Developer Tools from peccatidistile.com/newshop?
Thanks

Marek 05 Jun 2018, 14:16

The link doesn’t work for me http://peccatidistile.com/newshop I also what does it means “unistall Developer Tools from”

Elav Web 05 Jun 2018, 14:49

In the back-end some test reports always appear (see attachment).
Link is https://peccatidistile.com/newshop

Marek 05 Jun 2018, 16:53

To make sure the issue with the theme, please switch to default prestashop theme “Classic” and test it out

Elav Web 05 Jun 2018, 17:09

Hi Marek,
in “Classic” theme of Prestashop changing languages works fine.
You can see this now: https://peccatidistile.com/newshop

Marek 05 Jun 2018, 17:22

Yes, I see. I need a time to figure out what’s wrong

Elav Web 06 Jun 2018, 12:34

please, we have need to solve the issue as soon as possible. It’s very important.
Thanks

Marek 06 Jun 2018, 12:36

I’m working on that right now

Marek 06 Jun 2018, 13:07

I have found out the default prestashop theme has the same problem. See the screenshot http://take.ms/HPL1F

Italian version loads really fast for 79 ms

Elav Web 06 Jun 2018, 16:08

Ok

Elav Web 06 Jun 2018, 16:15

It’s true. But it is an acceptable time. Instead when the theme is Alysum the page is too slow.

Marek 06 Jun 2018, 17:01

Yes, but if you will disable all unnecessary modules (like in default theme) Alysum theme loading time will take less time. Honestly it’s strange issue and I see it first time, and I suppose something wrong with Prestashop installation.
I have disabled modules one by one and see the loading time what was reduced with every disabled module

Elav Web 06 Jun 2018, 18:31

Ok. Thanks.
We have re-installed Prestashop and issue seems disappered.
Could you disable all testing reports on http://peccatidistile.com/newshop, so we can replicate all customizations on the new version?

Marek 06 Jun 2018, 18:33

Great! As I can see testing reports are disabled here http://peccatidistile.com/newshop