- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 31.05.18, 10:36
- Opened by: Magistro Creativi
- Closed by: Marek
- Closed on: 11.12.18, 15:05
- Reason: Closed
- Comment: Glad to help!
Ticket #12319 - displaying product customization in the cart
Hello,
we need to display customization in the cart
We use Product Composer module ( https://addons.prestashop.com/it/combinazioni-personalizzazione/20674-product-composer.html) that uses the standard PrestaShop customization feature to display extra details in the cart listings.
Comments
Hi, Magistro.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hi Marek,
profile updated,
Thank you
Marco
Do you have a documentation for that module?
attached pdf
There is no tutorial for developers.
Is the module works fine with default theme?
Yes, module developer told us:
Please check with your theme developer if his theme supports displaying customization in the cart
The module uses the standard PrestaShop customization feature to display extra details in the cart listings
You can make a test without the module by creating a text customization field in a test product
Here’s how the cart should look like normally
http://prntscr.com/joqwcm
Best regards
Could you please give me a link to product what I can test?
http://magistrocreativiassociati.com/clienti/genoma/it/collezioni/1-lampada-in-sospensione.html
id product 1
I’m not able to add it to the cart. I have tried different configuration, but always get the same message:
Hi,
I removed some changes made by our designer, now you can select the elements and click on “aggiungi al carrello”
Yes, Now I can add it to the cart.
Can I switch your store to default prestashop theme to see how it should be
Ok, thank you.
So, I just switched your shop to default prestashop theme and I see the same cart view without customisation http://take.ms/Hisqc
Hi, I’ve reinstalled the module on default theme, now you can see custom field in cart
Yes, now I see it. Can I switch bak to Alysum theme?
Yes
As I can see you already switched back to Alysum theme. And as I can see it works the same http://take.ms/zfzQj
Yes, but if I try to insert a new cusomized product, I can’s see custom fields…
Have you tested it out in default theme? I need to be sure the problem is exactly with our theme
Yes, as attached screenshot, I tested it in default theme.
Seems we have to go back to the very beginning.
Could you please make a screencast to show me how to reproduce the issue, because I can’t see now.
I also want to notice, that it would be much faster for you to ask module developer to help you, because I don’t know how it should work
With default theme I add a customized product to cart, I can see custom fields it in cart page.
With Asylum theme I see previous customized product , but if I try to insert a new customized product, I cant see custom fielda.
Attached cart screen
furthermore I can not remove products form cart
I can’t find a product which I can customize. Could you please give me a link?
http://magistrocreativiassociati.com/clienti/genoma/it/collezioni/1-lampada-in-sospensione.html
Now I see.
The best way would be ask module developer to help with that, because I have no idea it’s requirements. It doesn’t generate any errors.