- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 04.06.18, 10:50
- Opened by: Facil Design
- Closed by: Marek
- Closed on: 13.07.18, 20:38
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #12326 - Error 500 when I try to activate the Theme
Hello,
I upload correctly the theme to my server but when I try to activate it, I get a 500 error.
Regards,
Tomas
Comments
Hi, Facil.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Done.
Regards
Tomas
“Back-office (BO) URL” is empty, please fill it out too
Done
There is a blank page only after theme activation. Do you have access to server error logs to see what’s wrong?
I send you attached the error logs.
There is no useful information.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
I already enter my FTP account and update my credentials. I also changed the main domain for: crone.developmet.com.
Regards,
Tomas
I have finally enabled the theme, but I have found out the reason of the issue. You have PHP Version 5.4.45, I would recommend you to upgrade at least to 5.6, or even to 7.x what is much better