- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 04.06.18, 16:48
- Opened by: michel
- Closed by: Marek
- Closed on: 13.07.18, 20:41
- Reason: Closed
- Comment: Glad to help!
Ticket #12331 - alysum settings / theme settings missing in menu - additional: blanc homepage
Hi - we installed this theme on prestashop 1.7 but the backoffice menu does not show the menuitem “theme settings” or “alysum settings” which should be there for the basic settings.
Additionally, the homepage is 90% blanc after selecting this theme.
Thank you in advance for your help.
Rgrds, Michel
Comments
Hi, mvk69.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Done.
It’s still empty, please check it out
Yes, I really need access. I have to see your configuration to understand what’s wrong. Please write all messages in your ticket, it will be easily for me to find it
done
1. What store I have to use?
2. Do I need to enable Alysum theme?
We want alysum at all shops, so please activate for all, tnx.
The theme has been enabled and works fine
Thank you. What was de reason for this problem? Was there something wrong with our configuration?
Can we update in the future without any problems? Just asking, beceause maybe some manual modifications are done.
I don’t know what was wrong, I just enabled the theme, and that’s all.
Yes, you can update it with no problem
Yes, then the front is working from time to time, but if I make a change somewhere, most of the homepage is blank. So I disabled the theme. But still the Alysum Settings or theme settings are not in the menu, pls see attached file
Try to reset the module to get it in the menu. And please make sure the module is active for each of your stores
And please make sure the module is active for each of your stores
- I did.
Try to reset the module to get it in the menu.
- found it and reset.
- but it did not show up in the menu bar
- as a suprise, I found the “Theme settings” under the “installed modules” and this worked (for a second)
- i clicked “reset” on this one and received a no permission message
- now, the “Theme settings” is no longer under “installed modules” and no where to find
addional, our websites .de and .fr sites gives a http 500 error
the .fr gives a blanc page
When the module is uninstalled it appears under the first tab http://take.ms/elsDE May I ask you why you have created two additional sub stores? I suppose not only for different languages? because it’s not correct approach
Found the module again. .nl page is almost empty. The .de and fr pages same and are missing css
I created one shop group. This group contains 3 domain names with different extentions (.nl .fr and .de) so each domain has it’s own language.
Hope you have a solution, spend already many many hours on this…
https://www.biomoda.nl works fine.
Working on other domains
Please make sure the module Theme Settings and Page Builder enabled for each your store. For Page builder module please make sure necessary layout is selected as default.
All these options are not theme configuration, but prestashop platform
I am pretty close to giving up. It seems to be impossible to get this working on multistore. If I activate on one, it dissapears on the other. Can you pls activate Alysum theme on all 3 shops for me?
Ok, give me a moment
You have really strange back office behaviour.
For now all stores are configured https://www.biomoda.de https://www.biomoda.nl and https://www.biomoda.fr
I noticed this behaviour on Alysum only. I just found out that the backoffice works only fine with alysum if:
you login with the extention in the admin url fi. biomoda.fr/admin and modify the corresponding sub shop, FR, then it works.
Complicated, I noticed it will not use the main menu structure, I need to define each subshop menu. While normally, 1 menu can be used for all shops. Or am I doing something wrong?
Questions, the footer only shows on the .FR page, not on the .NL and .DE
That is a prestashop system and I can’t change it. You have to understand how it works. It’s not related to the theme and nor to the modules
Ok, thank you very much for your support!
If I switch from preset in theme settings, sometimes I see an almost blanc page, and sometimes with nice layout. It depends on the preset I choose. How can I solve this?
Additional info: i use multishop. It works well on one shop (.fr domain). But for the others, there is blanc homepage.
Hi, Michel.
Please make sure the module Theme Settings and Page Builder are installed and enabled for both stores. Then you have to create new layout special for your second store
OK I understand the way of working. Modules are installed. But, the layout builder, footer builder etc hangs. See screenshot. It all keeps greyed out, I can not use the tools (although it succeeded a single time). Pls help. I’m getting frustrated, spend already soo much time on this.
I asked you to be sure the modules are installed and enabled. As I can see it’s Page builder is disabled for one of your store http://take.ms/TuAL0
OK, but still does’nt work. If a profile is loaded, then unable to modify (keeps greyed out). Counts for all shops. Please help.
One more; if I select a product page layout on the NL page, the result on the product page is really a mess.
If I go the select product page layout for FR, there is nothing to choose, only default.
Please help. We need this shop to go live soon but the last weeks all our time is spend on the theme configuration.
1. I’ll check that right now.
2. You have to create new layout separately for each shop
1. Ok thank you
2. Understood, but the dropbox should show al available layouts but is shows only default
2. it means there are no layouts for certain shop
Here is important thing you have to consider http://take.ms/vaGdhe
Domain name must be the same as selected store. I want to emphasise, that is a prestashop characteristic, not the theme or module problem
I have imported new layout in your FR store, please try to do the same for “DE”. Just export existing layout, and import to necessary store
“Here is important thing you have to consider http://take.ms/vaGdhe” - ok, I noticed and wrote this earlier to you, above on 07 Jun 2018, 13:13
for the presets, the basic should at least be available, like attached
To show you the mess of the product page:
https://www.biomoda.nl/legging-merinowol-engel-natur
In the theme settings you can select only layout for certain store, there is no any problem with that
As for product page try to create a new layout special for product page, because you are using homepage layout
I see, thank you. But still don’t understand why the available options vary per store. Continue tommorow. Hope you can fix the pagebuilder issue (hangs on loading). Have a nice evening.
It works fine if you open back office with the same domain as selected store.
sorry but still dont work. Try to do this already the whole afternoon. See screenshot
A question/remark: why can I select homepage layouts on the tab “product page layout”? That gives problems and questions…
I’ll add an option to fix possible issues with Page Builder by one click, give me a time, I hope to do that today
That is much appreciated, thank you. If it works all next monday is also ok, so no need to hurry today.
Ok, thank you
Can I reset Page Builder? Existing layouts will be erased
Sure, no problem.
Can I get access to your database through phpMyAdmin, I need to remove duplicated menu items http://take.ms/1yXCW
Yes, I can sent you a link to access without any password. But this link is only valid for about 5 minutes. I sent you this one now, if it is expired, let me know then I sent a new one.
Pls tell me when you need the link then I sent it to you by email.
I’m ready
OK, sent to you by email. It’s 1 time valid and expires in 5 a 10 minutes.
So, here is what I have done:
1. Duplicated linka are removed.
2. Page Builder module is enabled for each store
3. Layout has been imported for each store
4. Page Builder back office loads fine in each store
5. Each store Front-page loads fine
Thank you for your help, I really appreciate it. Just started to work on it but many problems occur again.
I exported the footer from .DE for import at .NL
That works now, but after I changed the main theme for DE to classic:
https://www.biomoda.de/ -
https://www.biomoda.de/startseite Besides they show different content, they show no homepage layout.
https://www.biomoda.fr/ is empty after selecting another layout
https://www.biomoda.fr/accueil this contains product layout
If I change something here, somewere else problems occur.
I checked the admin url is corresponding with the shop.
We spent both a lot of time on this. At which moment can we conclude that this is not working? Pls advice.
Meanwhile I tried some things… I exported the working NL homepage layout and imported it at DE but that gives no good result.
But I see your home page layout in the DE version https://www.biomoda.de
Yes but many widgets/items are missing.
Besides that, https://www.biomoda.de/startseite shows a differnt view
https://www.biomoda.fr/ is empty
https://www.biomoda.fr/accueil this contains product layout same as https://www.biomoda.de/startseite
How do we continue?
You must have at least of layout by default: http://take.ms/oAEmf
Besides that, https://www.biomoda.de/startseite shows a differnt view - I don’t see any difference, could you please clarify?
https://www.biomoda.de/ and
https://www.biomoda.de/startseite pointing to the same (homepage) but different content
As I can see that is a category page
https://www.biomoda.fr/ did add imported profile from .NL
shows nothing on home
“As I can see that is a category page” yes indeed, but should show “home”
1. I suppose it’s because there is no content in French language http://take.ms/By6Rt
2. How did you make that page as “home”?
1. I did add some and now something is comming up indeed. I expected non-text related items to come up anyway on a copied profile. But
I try to understand the way of working and that is difficult: if I change from preset, it shows a blanc page again. The preset should load content on the homepage, right?
2. How did you make that page as “home”?
Solved, sorry my fault.
Could you please show me what preset you have changed?
See www.biomoda.fr I did change it to theme Lingery at the presets in Alysum setting.
Result: no footer, no homepage content.
Setting al pages/header/footer etc manually in layoutbuilder is not the right way of working with this I guess? It should apply the basic layout. How to fix this?
Other question: I need to change the header of the NL page. The header builder shows no editable profile, but the .NL website shows a header. How can I edit the existing header?
1. It works correct. When you change the preset in the theme Settings, it loads configuration of that preset and layout with the same name as preset has.
2. I just created header layout and enable it in the Theme settings http://take.ms/yXl63
Pls see on our admin, feel free to choose some presets and look at the result on the NL page.
f.i. complex, oldstyle or lingerie does not work, pls try yourself
Fullpage theme shows much (mixes styles sometimes depending on the sequence of change)
So assuming we choose fullpage as theme, we should see “fullpage” as loaded and adjustable configuration in header/footer/pagebuilder. But that is not the case.
I am trying to understand what the point is…. it feels like it is caused by duplicate profile settings caused by multishop insertions/updates.
Yes, it doesn’t work because you have no layouts “complex”, “oldstyle” or “lingerie” in the page builder.
After switching the preset you have to select some layout manually.
OK. But when I select f.i. “classic” in Theme setting presets, the result should be a complete page with header/homepage/footer right? Or am I missing the point?
Yes, you are right, but it works for main page layout only now. We will try to improve it in the next versions.
Ok, Then, within our store setup, which one is the adjustable mainpage for theme presets?
I found out the DE shop works as mainpage.
You created header layout and enable it in the Theme settings for NL. I saw it and modified it. No changes appear on the homepage.
For NL, I did add a footer layout according your working method. After a modification, it’s gone.
We are comming close to a month now to get this working, but I feel this is not gonna happen… I really appreciate your help but at a certain stage, we need to decide if we go on or not.
So if you could show me today how to get this working on our multistore, then we proceed. Otherwise we need to stop this implementation. Pls advice.
Yes, I understand you.
I see such strange behaviour first time, but I’m able to configure it. Let’s take NL version
1. Theme Settings → Header → Header Builder enabled
2. Theme Settings → HomePage → HomePage Builder enabled
3. Theme Settings → Footer → Footer Builder enabled
4. Page Builder → Header Layout exist as default
5. Page Builder → HomePage Layout exist as default
6. Page Builder → Footer Layout exist as default
Ok thank you. Getting more up now.
Ok, so assume the DE page can generate a layout.
1. How can I copy/export DE header/page/footer layout for import in NL/FR?
2. Btw the preset of classic theme is damaged. Can I update this?
3. If i buy the venedor theme, would that help? Maybe I want that anyway, the menu looks better.
4. You made so much manual modifictions, will this all stil work if we update the theme and/or prestashop version?
Sorry for all my questoins but we need to decide if we go on.
1. Go to NL version and export your layout. Then go to DE version and import it.
2. You can take it here https://alysum5.promokit.eu/modules/pspagebuilder/exports/classic.txt
3. Vendor has the same modules just different design
4. There was no any code modifications, it was just configuration of Page Builder and Theme Settings module
1.NL has no presets, only DE loads presets, so from there, I can export
But there is nothing to export beceause the header builder shows no profile.
I don’t want to make everything from zero, just use and modify a preset
Pls try yourself
2. gives an error when I use it on “import new preset”.
3 and 4: I’m thinking about deleting the whole store and DB and start all over again with Venedor. But, if it works the same as alysum, I need to have a working method on 1: using the presets. Pls advice.
If you want, I can provide you Venedor Theme for testing.
As for header layouts, this option is really fresh and there are no predefined layouts yet
Thank you for your offer. We deleted the whole shop and DB today and start all over again. Tnks for all your support, I appreciated it.
Ok, Let me know if you will need a help