• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 05.06.18, 17:52
  • Opened by: Shahzad Ahmed
  • Closed by: Marek
  • Closed on: 13.07.18, 20:38
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #12343 - Product Page Options

Dear,

I’d added new attribute for product but it’s not showing even colors and new attribute options. http://prntscr.com/jr76om this is the screen shot of it. Site is oveep.com. One more thing I’m looking to set it up like this http://prntscr.com/jr77gy please let me know how can I do that. Can’t find in documentation.

Thanks,
Shahzad

Comments

Marek 06 Jun 2018, 11:31

Hi, Shahzad.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
and give me a link to the product you mentioned

Shahzad Ahmed 06 Jun 2018, 18:02

It has been filled already and here’s the product link https://oveep.com/utility-kilts/35-145-detachable-pockets-utility-kilt.html. One more thing the category I’d isn’t required in the url how can I remove that?

Shahzad Ahmed 07 Jun 2018, 02:28

Kindly check this out in page builder this one is keep on loading can’t edit or delete it? http://prntscr.com/jruhu8 Please do the needs.

Thanks,

Marek 07 Jun 2018, 10:39

1. You had no combinations to show. I just generated new combinations and all works fine. This is not a question about theme, you just need to know how to manage prestashop back office
2. I just deleted those widgets

Shahzad Ahmed 07 Jun 2018, 12:16

Hey,

Whenever I’m clicking on modules it’s taking me to error 500. Check this screen shot out http://prntscr.com/js04r8 I’d contacted hosting and they told it’s theme bug this is what they replied http://prntscr.com/js05rq

Shahzad Ahmed 07 Jun 2018, 12:19

I’d just checked it’s still the same. The widget is still buffering not opening can’t even edit it. Also check this product out we need to display more options added new attribute with the name of “Kilt Length” and it’s not showing Colors and Kilt Length at all? Please check why it’s happening.

Thanks

Marek 07 Jun 2018, 12:20

As I can see in the error message the problem is in the file /themes/vinova_cariana/layout.php. what is now our theme

Shahzad Ahmed 07 Jun 2018, 15:27

Would you mind to fix your theme product page first? It’s okay if it’s not your theme but still the problem is there which I’d highlighted to you.

Marek 07 Jun 2018, 15:38

But I wrote you before that you had wrong configured combinations. As you can see here http://take.ms/kisJl colors works fine.

Shahzad Ahmed 07 Jun 2018, 15:56

The widget is still same as it was http://prntscr.com/js3e7w and also the product page combinations are still same not working properly.

Marek 07 Jun 2018, 16:01

1. Please take a look on this video how to generate product combinations https://youtu.be/Xr_abNW5WNM?t=19m55s

2. I just removed those widgets

Shahzad Ahmed 08 Jun 2018, 02:17

The widget is still same as it was http://prntscr.com/js3e7w and also the product page combinations are still same not working properly.

Marek 08 Jun 2018, 10:17

Could you please tell me what exactly doesn’t work http://take.ms/u5Ouc

https://oveep.com/utility-kilts/35-199-detachable-pockets-utility-kilt.html

Marek 08 Jun 2018, 10:19

The issue with widget is related to your problem with Modules page. Please fix it first