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  • Priority: Medium
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 13.07.18, 20:38
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #12343 - Product Page Options


I’d added new attribute for product but it’s not showing even colors and new attribute options. this is the screen shot of it. Site is One more thing I’m looking to set it up like this please let me know how can I do that. Can’t find in documentation.


This ticket does not depend on any other tickets.

Marek (marek) 06 Jun 2018, 11:31

Hi, Shahzad.
Please fill out all necessary fields in your profile to access to your back office
and give me a link to the product you mentioned

Shahzad Ahmed (shahzada1) 06 Jun 2018, 18:02

It has been filled already and here's the product link One more thing the category I'd isn't required in the url how can I remove that?

Shahzad Ahmed (shahzada1) 07 Jun 2018, 02:28

Kindly check this out in page builder this one is keep on loading can't edit or delete it? Please do the needs.


Marek (marek) 07 Jun 2018, 10:39

1. You had no combinations to show. I just generated new combinations and all works fine. This is not a question about theme, you just need to know how to manage prestashop back office
2. I just deleted those widgets

Shahzad Ahmed (shahzada1) 07 Jun 2018, 12:16


Whenever I'm clicking on modules it's taking me to error 500. Check this screen shot out I'd contacted hosting and they told it's theme bug this is what they replied

Shahzad Ahmed (shahzada1) 07 Jun 2018, 12:19

I'd just checked it's still the same. The widget is still buffering not opening can't even edit it. Also check this product out we need to display more options added new attribute with the name of "Kilt Length" and it's not showing Colors and Kilt Length at all? Please check why it's happening.


Marek (marek) 07 Jun 2018, 12:20

As I can see in the error message the problem is in the file /themes/vinova_cariana/layout.php. what is now our theme

Shahzad Ahmed (shahzada1) 07 Jun 2018, 15:27

Would you mind to fix your theme product page first? It's okay if it's not your theme but still the problem is there which I'd highlighted to you.

Marek (marek) 07 Jun 2018, 15:38

But I wrote you before that you had wrong configured combinations. As you can see here colors works fine.

Shahzad Ahmed (shahzada1) 07 Jun 2018, 15:56

The widget is still same as it was and also the product page combinations are still same not working properly.

Marek (marek) 07 Jun 2018, 16:01

1. Please take a look on this video how to generate product combinations

2. I just removed those widgets

Shahzad Ahmed (shahzada1) 08 Jun 2018, 02:17

The widget is still same as it was and also the product page combinations are still same not working properly.

Marek (marek) 08 Jun 2018, 10:17
Marek (marek) 08 Jun 2018, 10:19

The issue with widget is related to your problem with Modules page. Please fix it first