• Closed by: Marek
  • Closed on: 03.07.18, 10:15
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12428 - update error

Hello,
Please help me with updating the template. After updating, an update error appeared. Update failed and broke the menu in the store. The Check Updates button is not currently active.
Please help.

Comments

Marek 22 Jun 2018, 12:25

Please update all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Adrian Baraniewski 22 Jun 2018, 14:58

Is it about Update Password? What is it and where should I get it?

Marek 22 Jun 2018, 15:35

Go to your profile and find “Website Access Details” section

Adrian Baraniewski 26 Jun 2018, 09:40

It’s okay now.

Marek 26 Jun 2018, 11:23

Could you please make a backup, then I’ll help you with update

Adrian Baraniewski 26 Jun 2018, 12:32

I’ve already done it.

Marek 27 Jun 2018, 18:38

Sorry for the delay. Please make a backup before update and let me know when it will be ready

Adrian Baraniewski 28 Jun 2018, 11:06

I did backup

Marek 28 Jun 2018, 11:13

The theme has been updated successfully.

Adrian Baraniewski 03 Jul 2018, 10:10

Thank you.