• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 05.07.18, 11:59
  • Opened by: xprinta
  • Closed by: Marek
  • Closed on: 13.07.18, 15:02
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12491 - Problem installing theme Alysum

Hi! I´m having a problem when I try to install the Alysum theme in my Prestashop. I followed your instructions, but when I import the theme and save, I refresh the page and doesn´t work.

The page is https://bricotoldo.signox.es

Comments

Marek 05 Jul 2018, 13:12

Hi, xprinta.
What theme and prestashop versions do you have?

xprinta 05 Jul 2018, 14:02

Hi! The Prestashop version is 1.7.4.0 and the theme is 5.2.2

Marek 05 Jul 2018, 15:26

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

xprinta 05 Jul 2018, 16:20

Hi! I´ve already complete the data

Marek 05 Jul 2018, 16:43

I see the issue and working on fix

Marek 05 Jul 2018, 17:26

There was incompatible code with 1.7.4 and I have fixed it.
We are going to test the theme in detail and release an update.