• Priority: Medium
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 11.12.18, 15:28
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12493 - Installation problem: home page doesn't work

Hi, I have just bought your theme: Alysum
I have a prestashop installation (ver on my testing domain: shop.bitistudio.net

I have read your documentation and i follow all steps. I installed Alysum theme in my prestashop by zip file (ver. 5.2.2) and when I selected Alysum theme and push saved my homepage doesn’t work and all remain a white page or with some browser if i try to navigate I receive error 500.
Please let me know how fix this problem because after this test i need to make a new installation for definitive new website.

Thank you

This ticket does not depend on any other tickets.

Marek (marek) 05 Jul 2018, 20:34

Hi, Alessandro.
We are preparing an update which will be compatible with 1.7.4. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and I'll make a fix for you right now

Alessandro Borsani (AleBTstudio) 05 Jul 2018, 21:36

Hi Marek,
I have updated all data in my profile.
Please tell me the solution because I have to make a new installation after this test in my definitive domain.

Can you tell me when new Alysum update theme will be available for new zip folder download with perfect 1.7.4 prestashop compatibility?
Because I just buoght because I have urgent needs
Thank you

Marek (marek) 05 Jul 2018, 21:39

I just make a fix in the file /shop.bitistudio.net/modules/pspagebuilder/pspagebuilder.php

Theme update will be release within couple days.

Alessandro Borsani (AleBTstudio) 10 Jul 2018, 16:31

Ciao Marek, please tell me when new update will be available to download as new zip package files to install in my new prestashop 1.7.4
Thank you for your time

Marek (marek) 10 Jul 2018, 21:52

We are going to release it on this week