- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 05.07.18, 22:35
- Opened by: mariano lujan canovas
- Closed by: Marek
- Closed on: 11.12.18, 15:28
- Reason: Closed
- Comment: Glad to help!
Ticket #12494 - NO FUNCIONA PAGEBUILDER / PAGEBUILDER DOES NOT WORK
MI pagina de inicio esta construida con page builder pero no se ve, sale todo en blanco, no me deja actualizar el tema tampoco con mi codigo me salta el mensaje que os adjunto, necesito solucionarlo ya, gracias
MY home page is built with page builder but it can not be seen, it goes all blank, it does not let me update the theme, either with my code, I skip the message that I attach, I need to solve it now, thanks
Comments
Hi, Mariano Luján.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Here is fixed file. Upload it to the /modules/pspagebuilder/ folder
No me deja descargarlo, he copiado el codigo del archivo que me mandas y lo he puesto por el que habia en ese archivo y ahora me sale el error que te adjunto, ya he rellenado el acceso.
It does not let me download it, I have copied the code of the file that you send me and I have put it by the one that was in that file and now I get the error that I have attached, I have already filled the access
I just uploaded fixed file to your server
Sigue sin funcionar, deje rellenado el acceso al back office y por FTP, ¿podrias echarle un vistazo y solucionar el problema? hay dos cosas que que pasan, una que no se ve la pagina de inicio que esta construida con pagebuilder, y la otra es que no me deja actualizar el tema
Still not working, leave the access to the back office and FTP, could you take a look and solve the problem? there are two things that happen, one that does not see the homepage that is built with pagebuilder, and the other is that it does not let me update the theme
Your back office is not working http://take.ms/5fMTl and I can’t check out Theme settings
And Front office is in the maintenance mode
el enlace al back office es correcto:
www.quimicasgomez.com/mlc-admin Yo si puedo acceder. El tema del front office ahora esta en mantenimiento porque no funciona bien la web, una vez que entres al back office registra tu IP en el modo mantenimiento para que lo puedas ver.
Ahora al acceder al Back office me sale el siguiente mensaje:
Warning en línea 1907 en archivo /var/www/vhosts/quimicasgomez.com/httpdocs/classes/Tools.php
[2] curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when an open_basedir is set
the link to the back office is correct:
www.quimicasgomez.com/mlc-admin I can access. The front office issue is now in maintenance because the web does not work well, once you enter the back office register your IP in maintenance mode so you can see it.
Now when I access the Back Office I get the following message:
Warning online 1907 in file /var/www/vhosts/quimicasgomez.com/httpdocs/classes/Tools.php
[2] curl_setopt (): CURLOPT_FOLLOWLOCATION can not be activated when an open_basedir is set
The issue with back office is not related to the theme. Try to read carefully error message maybe that is the solution
ya esta ese problema solucionado y sigue igual, ni rastro de la pagina de inicio echa con el page builder, por favornecesito arreglarlo, tienen ya el acceso para el back office y FTP, gracias
this problem is solved and remains the same, no trace of the home page with the page builder, please I need to fix it, they already have access to the back office and FTP, thanks
Please add my IP to exception 87.239.222.109 to disable maintenance for me
Ya esta
It is done
Now I see your front office.
The problem is that I can’t open any page in your back office, it just doesn’t load for me.
Please make a backup of all files and I’ll try to update it manually then
ya esta echa, por favor inicia la actualizacion
already this check, please start the update
I just make an update. Could you please check out your back office? I’m not able to open any page except main one
Sigue sin funcionar, sigue dando error al actualizar (adjunto imagen), pero lo peor es que sigue sin verse la pagina de inicio que esta hecha con el pagebuilder, con lo cual no se ve nada en el inicio, tampoco entiendo porque no puedes acceder al backoffice, la url esta bien:
http://www.quimicasgomez.com/mlc-admin
¿no te funcionan el username o el password?, es que me urge mucho que funcione a ser posible hoy, gracias
It still does not work, it keeps giving error when updating (attached image), but the worst thing is that it still does not see the homepage that is made with the pagebuilder, with which you can not see anything at the beginning, I do not understand why you can not access to the backoffice, the url is fine:
http://www.quimicasgomez.com/mlc-admin
Do not you have the username or the password? It’s that I really need it to work if possible today, thanks
imagen del fallo al actualizar:
Fault image when updating:
I have a password, but I’m not able to open any page except main one.
As for the error, you just have to put your purchase ID to the Theme Settings to make an update
I’ll try to help you to make it work today.
I just created another access for the back office, the position of the access data in my profile and the access rights of SuperAdmin, see if you can access this way, since you can use the ID as you can see in the screenshots but I It keeps giving error, maybe it’s because of the version that I have the theme, I have the Alysum v.5.1.9, and it appears to me that the updates are v.5.2.0.5.2.1.5.2.2 … but it does not let me update by setting the ID
It doesn’t matter what account to use to login, I’m able to login but not able to open any page in your back office.
I just make a manual update unto 5.2.0 version. Now try to update through back office up to the latest version
Nada me salta el mismo error al intentar actualizar, y ademas ahora en el frontoffice me sale otro error:
FatalErrorException en pk_compare.php línea 241 :
Error de compilación: No se puede usar el valor de retorno de la función en el contexto de escritura
Adjunto captura
Nothing jumps me the same error when trying to update, and also now in the frontoffice I get another error:
FatalErrorException in pk_compare.php line 241:
Compile error: You can not use the return value of the function in the write context
Attached capture
Ok, I just updated the theme to the latest version manually, please check it out
lo acabo de ver, ahora esta actualizado a la ultima version Alysum v.5.2.2, pero el inicio sigue igual como puedes comprobar, no se ve nada
I just saw it, now it is updated to the latest version Alysum v.5.2.2, but the start is the same as you can see, nothing is seen
Now, try to create new layout in the Page builder and build your page
¿No me puede valer el que ya he creado? ¿Tengo que empezar de 0?
Can not I be worth what I have already created? Do I have to start from 0?
what layout do you want to have?
El que se llama INICIO
The one called HOME
I forget one thing, please try to clear all prestashop cache
Ya esta borrado, sigue igual :(
It’s already erased, it’s still the same :(
Maybe you have some restrictions? I can’t access to the setting in your back office
como lo hago?
How do I do it?
I have no idea. That is really strange it works for you but not for me. Looks like a restrictions for my account or IP
He añadido tu ip en geolocalizacion, puedes probar ahora?
I added your ip in geolocation, can you try now?
¿As probado tambien con otro navegador?
So tried also with another browser?
Ahora otro error…no me deja crear nada en el page builder y me sale este mensaje en el inicio:
Whoops, looks like something went wrong.
1/1
ContextErrorException in profile.php line 414:
Notice: unserialize(): Error at offset 58010 of 65535 bytes
Necesito que el tema funcione correctamente urgentemente
Now another error … does not let me create anything in the page builder and I get this message at the beginning:
Whoops, looks like something went wrong.
1/1
ContextErrorException in profile.php line 414:
Notice: unserialize (): Error at offset 58010 of 65535 bytes
I need the theme to work properly urgently
Please, can you help me??
Don’t worry, I’m here and ready to help.
I have tried with other browsers, but the problem is the same.
Try to download this layout and import to your page builder https://alysum5.promokit.eu/modules/pspagebuilder/exports/lingerie.txt
The file is not downloadable, when I press it all the txt is opened, how should I proceed to import it?
See it in attachment
Please, can you help me??
Yes, I can. Have you tried to import attached layout?
the same happens to me, the files that you pass to me as downloadable, I can not download them, they open up to me and I get the whole code … even so I could create a txt file and copy and paste the code and upload it by FTP .. . In what folder do I have to put this file?
You just have to press Control+S to save the file
when you have your access via FTP, could not you upload it?
ok, in what folder do I put it?
Go to Page Builder and click “Import” button. You don’t have to put it to any folder
I have imported the one that happened to me, but it does not have the configuration I had on the page, can we try to do the same with the page called alysium that I have already created?
Here is the “alysum” layout https://alysum5.promokit.eu/modules/pspagebuilder/exports/alysum.txt Just press Control+S to save
I just imported and still not seen, the page builder does not work well
I have no idea what’s wrong. I’m going to test it on prestashop 1.7.4 on my localhost, give me a time. I’ll write you back as soon as possible
ok thanks, its really important
Of course I understand. I’m working to figure out what’s wrong
I just installed Alysum to 1.7.4 version and there is no such problem. Could you please try to reset Page Builder module?
Reinstall the module? as it is called?
Page Builder
otra vez el mismo error…es desesperante, cuando creo la pagina de inicio con pagebuilder al final me salta algun error como este… tengo que reinicializar el modulo y otra vez lo mismo…creo que es el modulo el que esta mal, ¿no hay alguna actualizacion del mismo? tengo que solucionar esto ya
again the same error … it is exasperating, when I create the page with pagebuilder at the end I skip some error like this … I have to reinitialize the module and again the same … I think it is the module that Is it wrong, is not there an update of it? I have to solve this and
I see the issue. It seems an error in layout code. Could you please switch to another layout, or create a new one and build it from scratch.
It’s really hard to help you with that with no access to the module in back office
I have tested in favor from 0 times, you can leave with this failure, you can access a computer through the viewer of topics and you can access the office with the data that they gave you … can you now?
What does it means – “through the viewer of topics”?
themeviewer
themeviewer to connect remotely
Ok, I can try to connect through team viewer, but within a couple hours. I’ll let you know
ok
themeviewer to connect remotely
I’m ready to connect.
ok
I need ID and Password
ID: 932 361 912
PASS: ji5x58
I have to update my TeamViewer, want a moment
Let me know if you will have a problem
OTRA VEZ EL ERROR
What did you do?
again the error, I have only modified the page by putting html module and icons
Could you please switch to another layout and try to edit it. I need to understand where is the problem
it happens the same, I have put another one and I have begun to modify it in the same way and the error comes out again
Can I connect once again?
yes
I think it’s when editing the html module
ID: 932 361 912
PASS: ji5x58
I leave this equipment connected, I have to be absent for a moment
ok
So, something wrong with imported layouts, I suppose some options are enabled in your server, because I didn’t see such problem before.
Try to edit new layout “New”
What server options?
I don’t know. I mean parameters in php.ini file. But which exactly I have no idea. Try to use New layout now
ok, I have tried and it seems that at the moment it does not give me failure, but I can not get much now, tonight I will look at it well and I will tell you, thank you
Ok, let me know if you will get any problem with that