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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 13.07.18, 14:53
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12512 - Error 500

Hola,

El prestashop me funciona correctamente, pero la pagina salta error 500, he comprobado a ver si existen actualizaciones de la plantilla, pero al parecer no las hay,
Ha sucedido cuando estaba configurando el submenu de la plantilla, espero que me puedan ayudar. Gracias

This ticket does not depend on any other tickets.

Marek (marek) 09 Jul 2018, 14:26

Hi, giuseppe.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

giuseppe rizzo (giuserizzo) 09 Jul 2018, 14:28

Cuando cambio a la plantilla por defecto de prestashop la pagina si funciona, adjunto captura del error y la versión de la plantilla, saludos.}}

Marek (marek) 09 Jul 2018, 14:29

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Marek (marek) 09 Jul 2018, 15:59

Here is fixed file. Upload it to the /modules/pspagebuilder/ folder

giuseppe rizzo (giuserizzo) 09 Jul 2018, 17:58

I update the Psparebuilder.php, the web Works, but the alysum pagebuilder doesnt work. i update the ftp fields.

Thanks

problem.JPG (94.8 KiB)
Marek (marek) 09 Jul 2018, 18:00

I need access to your back office as well, to see the issue

giuseppe rizzo (giuserizzo) 10 Jul 2018, 09:39

i update the access data, you must the change the host ip:

"185.136.90.15 www.mitmatmama.com"

giuseppe rizzo (giuserizzo) 11 Jul 2018, 12:25

hi?.

Marek (marek) 11 Jul 2018, 12:26

Don't worry, I didn't miss you. I'll write you as soon as possible

Marek (marek) 11 Jul 2018, 12:52

The issue has been fixed. Please check it out

giuseppe rizzo (giuserizzo) 13 Jul 2018, 13:10

Thanks!!!

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