• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 11.07.18, 17:17
  • Opened by: Oswaldo Brito
  • Closed by: Marek
  • Closed on: 11.12.18, 15:32
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12532 - Error 500

I’m using the theme for prestashop 1.7.3 and generates 500 error in different sections (back office and some steps of front office) . I’ve seen that other users have the same problem. Have you found a solution?

I have 2 stores with this theme.

Comments

Marek 11 Jul 2018, 17:18

Hi, Oswaldo.
Right now we are preparing an update.
I’ll let you know once it will be ready, I suppose within a couple hours.

Marek 11 Jul 2018, 17:35

We just uploaded an update to our server, please try to update through Theme Settings and let me know the result

Oswaldo Brito 11 Jul 2018, 17:35

Ok, thanks.

Marek 11 Jul 2018, 17:58

Please let me know the result, we want to release it if all works fine

Oswaldo Brito 12 Jul 2018, 11:50

I’m trying check updates but the number of theme purchase ID that I use from License Certificate generated error. I’ve tried with “Item ID” and “Item Purchase Code” is it correct?

Oswaldo Brito 12 Jul 2018, 18:01

Please its so important update, and I can’t

Marek 12 Jul 2018, 18:27

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Oswaldo Brito 12 Jul 2018, 18:32

doesnt work. I used the same ID before, generate error, for 5.

Marek 12 Jul 2018, 18:37

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office.

Oswaldo Brito 12 Jul 2018, 18:40

yes, sorry, done.

Oswaldo Brito 13 Jul 2018, 09:52

can you update?

Marek 13 Jul 2018, 10:45

Sorry for the delay. There was a problem with updates in 5.1.8. I need access to your server through FTP to update it manually

Oswaldo Brito 13 Jul 2018, 11:22

I can’t give you that access. We have many projects inside. Can you tell me about the steps to do it myself? What folder should be modified or replaced?

Marek 13 Jul 2018, 11:29

Ok, no problem. You can do that yourself.
Copy all files from the folder /updates/5.1.9/ to your server. Then try to update automatically

Oswaldo Brito 13 Jul 2018, 11:54

ok, perfect! thanks

Marek 13 Jul 2018, 11:55

Did you solve the issue?

Oswaldo Brito 13 Jul 2018, 12:08

I’m doing tests, I’ll notificate you as soon as I know it

Oswaldo Brito 16 Jul 2018, 09:57

It seems that it works, except the revolution slider that is not seen. I will try to restart it. Thank you

Marek 16 Jul 2018, 11:35

Maybe you have to import a slider. Go to Theme Settings → Demo Content