- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.07.18, 17:17
- Opened by: Oswaldo Brito
- Closed by: Marek
- Closed on: 11.12.18, 15:32
- Reason: Closed
- Comment: Glad to help!
Ticket #12532 - Error 500
I’m using the theme for prestashop 1.7.3 and generates 500 error in different sections (back office and some steps of front office) . I’ve seen that other users have the same problem. Have you found a solution?
I have 2 stores with this theme.
Comments
Hi, Oswaldo.
Right now we are preparing an update.
I’ll let you know once it will be ready, I suppose within a couple hours.
We just uploaded an update to our server, please try to update through Theme Settings and let me know the result
Ok, thanks.
Please let me know the result, we want to release it if all works fine
I’m trying check updates but the number of theme purchase ID that I use from License Certificate generated error. I’ve tried with “Item ID” and “Item Purchase Code” is it correct?
Please its so important update, and I can’t
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
doesnt work. I used the same ID before, generate error, for 5.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office.
yes, sorry, done.
can you update?
Sorry for the delay. There was a problem with updates in 5.1.8. I need access to your server through FTP to update it manually
I can’t give you that access. We have many projects inside. Can you tell me about the steps to do it myself? What folder should be modified or replaced?
Ok, no problem. You can do that yourself.
Copy all files from the folder /updates/5.1.9/ to your server. Then try to update automatically
ok, perfect! thanks
Did you solve the issue?
I’m doing tests, I’ll notificate you as soon as I know it
It seems that it works, except the revolution slider that is not seen. I will try to restart it. Thank you
Maybe you have to import a slider. Go to Theme Settings → Demo Content