• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.07.18, 17:56
  • Opened by: Julien
  • Closed by: Marek
  • Closed on: 09.08.18, 10:42
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12568 - Products with combinations - reference in "Product details"

Dear Marek,

When we choose a different combination from the relevant menu on a product page, the reference on the “Product details” section does not change.

Example:
http://www.bioseblab.com/en/containment/8-16-tailveiner.html#/35-size_tailveiner_mouse-_std_125_id

When you select size S, L, STD… The reference should change in “Product Details”, but it does not.

Could you please let us know how to solve the problem?

Thanks a lot in advance for your support,

Julien

Comments

Marek 18 Jul 2018, 09:44

Hi, Julien.
But there is only one size available http://take.ms/fOEx9

Julien 18 Jul 2018, 22:35

Hi Marek,

Yes, someone modified the product page before you could check it. I put it back to normal - you’ll see that there are 3 options in the drop-down menu now, and that the reference in “Product details” is not being updated upon selection of a different variation in the menu.

Marek 20 Jul 2018, 18:12

Yes, I see. I’ll try to fix it as soon as possible

Marek 29 Jul 2018, 22:57

The issue has been fixed. Please check it out

Julien 30 Jul 2018, 07:08

Dear Marek,

I just checked, and the problem does not seem solved.

Please check the attached screenshot: the reference selected in the drop-down menu is “SM”, but the one displayed in “Product Details” is still “LG” - though, according to Prestashop’s standard template, it should change when another option is selected in the dropdown menu..

Thanks in advance for your support,

Julien

Marek 30 Jul 2018, 19:13

I have tried all possible solutions but no success. There is only one way we have is to switch to “Classic” theme and check the issue there. Please make store backup before switching the theme

Julien 09 Aug 2018, 09:30

Dear Marek,

Thank you for your reply. I have made several tests on my side as well, and it appears that the problem might come from the module “Products Extra Tabs”, and not from Alysum. If I disable this module, the reference are updated properly upon selecting different options in the combination products dropdown menus.

I am in touch with the support of the module to solve the problem.

Best regards,

Julien