• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 18.07.18, 12:22
  • Opened by: Elav Web
  • Closed by: Marek
  • Closed on: 19.07.18, 21:59
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12571 - Module GDPR Compliance Pro does not work

Hello,
we purchased GDPR Compliance Pro Module by Teapot Creative, installed and configured it on the shop but cookies banner does not appear.
We contacted module developers but they said that is a theme issue because theme does not have a footer hook as the standard PrestaShop themes.
How can we solve?

Thanks
ElavWeb

Comments

Marek 18 Jul 2018, 12:33

Yes, that’s right.
As I can see you are using Page Builder what overrides native footer hooks http://take.ms/nFsoc There are two ways to get it fixed.
1. Move necessary hook after the page builder hook, the file is /themes/alysum/templates/_partials/footer.tpl
2. Transplant your module into “displayFooterBuilder” hook

Elav Web 19 Jul 2018, 18:01

ok. We resolved. Thanks