• Closed by: Marek
  • Closed on: 29.07.18, 21:25
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12575 - Theme update not working

Hi Marek,

When I run the theme update I got the following error message: “Purchase ID Error”

Thanks

Comments

Marek 19 Jul 2018, 22:06

Hi, Nicolas Bindels.
I’m not able to login to your back office

Nicolas Bindels 20 Jul 2018, 01:47

Hi Marek,
I just verify and I could log properly into the prestashop back-office… Be aware that the email address for the login changed (in case you try to connect with an existing connection credential in memory)
Thanks

Marek 20 Jul 2018, 18:42

Yes, I see you have 5.1.8 version. There was broken auto update. Please try to update manually up to 5.1.9 the try auto update once again

Nicolas Bindels 24 Jul 2018, 08:38

Hi Marek, I fear something turn bad as it seems sensible. Could you do it for me please?

Marek 24 Jul 2018, 14:03

Just make a backup before to have an opportunity to restore your prestashop

Nicolas Bindels 24 Jul 2018, 14:29

Thanks! Backup is done!

Marek 25 Jul 2018, 12:20

Ok, great

Nicolas Bindels 26 Jul 2018, 18:06

Hi Marek, have you proceed to the update already? Thx

Marek 26 Jul 2018, 20:55

I’ll do that within couple days.

Marek 28 Jul 2018, 22:48

The theme has been updated up to 5.2.0, now auto update should work

Nicolas Bindels 29 Jul 2018, 11:43

Still get the “Purchase ID Error” message… (3 instead of 4 before)

Marek 29 Jul 2018, 12:35

it seems was a cache issue because I have updated it up to the 5.2.3 with no problems

Nicolas Bindels 29 Jul 2018, 21:24

Indeed, thanks!