- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 19.07.18, 12:09
- Opened by: Nicolas Bindels
- Closed by: Marek
- Closed on: 29.07.18, 21:25
- Reason: Closed
- Comment: Glad to help!
Ticket #12575 - Theme update not working
Hi Marek,
When I run the theme update I got the following error message: “Purchase ID Error”
Thanks
Comments
Hi, Nicolas Bindels.
I’m not able to login to your back office
Hi Marek,
I just verify and I could log properly into the prestashop back-office… Be aware that the email address for the login changed (in case you try to connect with an existing connection credential in memory)
Thanks
Yes, I see you have 5.1.8 version. There was broken auto update. Please try to update manually up to 5.1.9 the try auto update once again
Hi Marek, I fear something turn bad as it seems sensible. Could you do it for me please?
Just make a backup before to have an opportunity to restore your prestashop
Thanks! Backup is done!
Ok, great
Hi Marek, have you proceed to the update already? Thx
I’ll do that within couple days.
The theme has been updated up to 5.2.0, now auto update should work
Still get the “Purchase ID Error” message… (3 instead of 4 before)
it seems was a cache issue because I have updated it up to the 5.2.3 with no problems
Indeed, thanks!