- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 20.07.18, 22:30
- Opened by: Jorge Urrutia
- Closed by: Marek
- Closed on: 11.12.18, 15:42
- Reason: Closed
- Comment: Glad to help!
Ticket #12586 - help with some problems
Hello how are you?
I have the following problems that have arisen:
1.- When I search for a product, in the search engine, the drop-down list does not appear and the magnifying glass remains, until I press enter.
2.- The second image (so to speak) of the product, in the tab of this does not change (or is not shown) I will leave a capture.
3.- I want to use the simpleblog module, but when I put the cover photo, it drops and shows an error 500 (I’ll leave captures)
4.- I do not know how to configure the messenger chat module, it does not work for me. Can you help me please.
I am very attentive
Greetings.
Comments
Hi, Jorge Urrutia.
1. https://alysum5.promokit.eu/promokit/documentation/#faq1
2. I’m working to fix it as soon as possible
3. I’ll write about that to module developer and back to you with a fix
4. You can find a lot of video tutorials on youtube https://www.youtube.com/results?search_query=configure+facebook+messenger+module
Hi, Marek.
Thank you very much.
I do not understand the link you sent me in item number 1. Should I do something?
What happens is that the error is that the products do not appear, when I look for any of them (before updating the theme if I did). However, this error had already happened to me a while ago, when I had also updated and you solved it.
I attached some example images.
Stay tuned.
Greetings.
Previously,
I had already reconstructed the index.
And remove the cache from the site and also from the browsers, but it does not work :/
Help me please.
As I can see you have added custom JS code with an error, it could be a reason of the search problem.
Try to remove your code and test it out once again
I deleted the code, but it still does not work.
Remove the cache from the page and from the browser.
The other time you did something (I do not know what) but you fixed it immediately.
Could you please give me a ticket number where I fixed it for you?
hello marek
If I’m not mistaken, it’s ticket #12239
However, you do not tell me how you fixed it. You just solved it.
And how have you gone with the other problems?
I am very attentive.
Greetings.
the carousel does not work in the products tab either.
does not go to the side, showing the other products.
I still see JS error in your store http://take.ms/a9TMZ Please try to remove it, it could be a reason of the issue
and you can tell me please, where I should delete it exactly. Or to ask the programmer to help me.
Thank you very much.
I can’t tell you where is that code is because it’s not a native Alysum code, it has been added by someone else
What a pity. I do not understand where that code is, I’ll see who can help me.
The other. What happens with the images in the product sheets that do not change?
And the simpleblog that does not work either.
Do you have any update ?
The solution for product page is here https://support.promokit.eu/index.php?do=details&task_id=12588
Try to uninstall and install back the blog module
Hello Marek
My programmer does not find the error you tell me. He searched for it but he does not know where you found it.
Yes, right. I’ll try to find a fix for accessories carousel
Ok.
thank you very much
Please test it out now. Should be fixed
Hello Marek
Thank you very much for your help.
The carousel was fixed and the images of the products were also fixed.
The magnifier of the search engine does not turn now, trying to find the previous one of the products. In other words, it does not throw down the possible products sought. The truth I do not understand in what moment this error happened.
Which may be ?
I have figured out that issue with carousel is not fully fixed and I still working on that. The issue with magnifier is also related to the bug. I let you know once I’ll have a solution
Marek, I understand, thank you.
Also I just realized that the menu does not become sticky inside the product file.
The menu is still sticky in the categories and in the home.
Something must have happened, where you are working with the carousel.
I’m sorry to bother you. But you can help me with that please.
Marek hello, this is urgent.
The add buttons to the cart within the product tab. They do NOT work, the compare button does not work either.
Please help me. This is urgent. Thank you.
What I see, is that if you add the product, but the pop up of the cart does not appear. And that can confuse the customer a lot :(
The problems are all on the product page.
I leave you a video.
Sorry for the message, but this complicates me a lot.
All should be fixed now, except carousel.
Now it should be fixed
Hello Marek
Thank you very much for your help. The carousel works well and changing the images also work well.
What still does not work correctly, is the search engine, it no longer throws a preview of the written product.
* The other you answered an old message about the buy and configure buttons. You answered the following: I just added a loader for “Add to cart” button https://alysum5.promokit.eu/en/tops/10-75-printed-chiffon-dress.html#/5-color-grey
And it’s super good, but it does not work for me. Clear the page and browser cache, but nothing happens.
Could you help me with this please?
I am very attentive.
Greetings.
The issue has been fixed. Please check it out
Thank you very much Marek. The search engine works perfect now :)
With respect to the charger in the add button to the car, it still does not work. Or should I not do something?
I am very attentive to your answer.
“With respect to the charger” - what “charger” do you mean?
Hello Marek
On August 7, I received a message from you (I saw it in my email). About now the “add to cart” button inside the product page “when a customer adds a product, a charger appears.
I leave the link you sent me as an example: https://alysum5.promokit.eu/en/tops/10-75-printed-chiffon-dress.html#/5-color-grey
I attached a print of the mail and a video of the button
Stay tuned to reply.
You didn’t read it to the end http://take.ms/6Gy1B