• Closed by: Marek
  • Closed on: 11.12.18, 15:43
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12706 - Mistakes

Hi, yesterday I bought the Alysum theme and I am very disappointed.
I have followed the instructions of installation on prestashop 1.7.4.2 of new creation with PHP 7.1 and I have found many errors and lack of documentation.
For example:
- In the Theme setting, it does not update colors or font sizes
- There are modules without any documentation (size guide) that do not work and can not be selected from layout builder

For these reasons I request the refund of the purchase

Comments

Marek 13 Aug 2018, 12:13

Let me try to help you first. The first issue I’m sure because of the cache

Manuel Casamayor 13 Aug 2018, 12:30

It is true, the cache is disabled, but when you erase it, the color problem has been solved, but others still appear. For example, when I activate the share buttons, the “add to favorites” and “add to wishlist” move to the right. If I deactivate it and modify it in “layout builder” adding the module “ps_sharedbutton” the icons are not seen, but if I turn it on again they are seen in the two sites (image).
I’m trying to solve all the problems, but every time I see more

Marek 13 Aug 2018, 13:16

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to check out module settings

Manuel Casamayor 14 Aug 2018, 11:07

Hi, yesterday I gave you the access data to my website and I have not had information about your work. When do you think you can solve the problems or give me back my money?
We are waiting for your solutions and we have to finalize the web in a few days.

Marek 14 Aug 2018, 11:23

How should I know that you gave me access details? Why you didn’t wrote about that yesterday?

Manuel Casamayor 14 Aug 2018, 11:45

I apologize, I was completely sure that you had sent a notice through chat

Marek 14 Aug 2018, 11:53

no problem, I’ll take a look right now

Marek 14 Aug 2018, 12:24

Here is your solution http://take.ms/MVjj1 and it’s not any problem or a bug

Manuel Casamayor 14 Aug 2018, 12:34

This is a solution to a problem that could be documented.
Could you please tell me why I can not select the “size guide” module from Page builder ?. it is not found as a widget, nor within “Load Prestashop module” You could also include some documentation of this module and how to make modifications

Marek 14 Aug 2018, 12:36

Because that module have just two states - enabled/disabled it’s not required any documentation to enable the module

Manuel Casamayor 14 Aug 2018, 12:51

The module is activated and reinitialized and can not be selected in the “Page Builder” For a long time I know when a module is enabled or not

Marek 14 Aug 2018, 12:52

There is no option to use it through Page Builder, because it’s not a widget.

Manuel Casamayor 14 Aug 2018, 13:04

In the Size Guide module, could you tell me how I change the images and texts that are on the image?

Marek 14 Aug 2018, 13:09
Manuel Casamayor 14 Aug 2018, 13:13

Are you laughing at me?

Marek 14 Aug 2018, 13:14

What’s the problem?

Manuel Casamayor 14 Aug 2018, 13:16

This image …

Marek 14 Aug 2018, 13:20

You have to upload your image to your server, the folder /modules/pk_sizeguide/views/assets/images/
Image name - “measuring-tips.jpg”

Manuel Casamayor 16 Aug 2018, 12:02

Continuing with the “size guide” module and with the management of the image of the model. Could you tell me how it changes depending on the language?

Marek 16 Aug 2018, 12:08

Unfortunately, there is no such option

Manuel Casamayor 16 Aug 2018, 12:16

This is very important for us and I request the return because it does not meet our needs

Marek 16 Aug 2018, 12:23

Why you can’t just ask us to help you? Why you always frighten us with refund? Do you think we are afraid that?
For us more important to communicate normally with no nerves.
The option requested by you is not advertised in the theme description so we leave the right to decline your request.
But if you will ask us polite, we can try to find a solution.

Manuel Casamayor 16 Aug 2018, 12:44

I have never tried to scare or threaten anyone. From the first day I have seen problems with your theme and to prevent you from thinking that I want to take advantage of you I have communicated to you immediately.
I understand that you do not know me but I have done many installations of Prestashop and I manage many of them, and your answers in the chat have been quite derogatory towards me.
I have never asked for a refund in Themeforest and if I request it in this case it is because I believe that your theme will cause me many problems.
Finally, what you say about the module that you do not advertise in multi language is not true. The text that appears says “Multilingual and RTL Ready” and does not say that except some modules.

Manuel Casamayor 16 Aug 2018, 13:42

Can you tell me what your decision is?

Marek 16 Aug 2018, 15:30

Open the file:

/modules/pk_sizeguide/views/templates/hook/pk_sizeguide.tpl

find the line

<img src="{$urls.base_url}modules/pk_sizeguide/views/assets/images/measuring-tips.jpg" alt="alt" width="618" height="924">

replace with:

<img src="{$urls.base_url}modules/pk_sizeguide/views/assets/images/measuring-tips-{$language.iso_code}.jpg" alt="alt" width="618" height="924">

then rename your current image to

measuring-tips-en.jpg

and images for other languages also must have his own language code

Manuel Casamayor 16 Aug 2018, 16:56

Ok
Could you tell me what changes you did yesterday so that the module was visible and could be customized from the product ?.
Thank you very much.

Marek 16 Aug 2018, 17:44

I’m not sure, but maybe this: http://take.ms/MVjj1

Manuel Casamayor 16 Aug 2018, 18:01

No, I’m still talking about the size guide module.
I had uninstalled your theme and when I tried again, I had the problem again that I did not see the link in the product and it was not accessible from the backoffice product

Marek 16 Aug 2018, 19:09

Try to uninstall and install it back (not reset)

Manuel Casamayor 16 Aug 2018, 19:19

You say that they are not bugs … I have decided to abandon your theme and as I know that you are not going to return my money, I will consider it as a cost to learn where I should not buy.
Thank you very much for your interest

Marek 16 Aug 2018, 19:21

In any case I’m always ready to help. just ket me know