- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 13.08.18, 10:37
- Opened by: Manuel Casamayor
- Closed by: Marek
- Closed on: 11.12.18, 15:43
- Reason: Closed
- Comment: Glad to help!
Ticket #12706 - Mistakes
Hi, yesterday I bought the Alysum theme and I am very disappointed.
I have followed the instructions of installation on prestashop 1.7.4.2 of new creation with PHP 7.1 and I have found many errors and lack of documentation.
For example:
- In the Theme setting, it does not update colors or font sizes
- There are modules without any documentation (size guide) that do not work and can not be selected from layout builder
For these reasons I request the refund of the purchase
Comments
Let me try to help you first. The first issue I’m sure because of the cache
It is true, the cache is disabled, but when you erase it, the color problem has been solved, but others still appear. For example, when I activate the share buttons, the “add to favorites” and “add to wishlist” move to the right. If I deactivate it and modify it in “layout builder” adding the module “ps_sharedbutton” the icons are not seen, but if I turn it on again they are seen in the two sites (image).
I’m trying to solve all the problems, but every time I see more
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to check out module settings
Hi, yesterday I gave you the access data to my website and I have not had information about your work. When do you think you can solve the problems or give me back my money?
We are waiting for your solutions and we have to finalize the web in a few days.
How should I know that you gave me access details? Why you didn’t wrote about that yesterday?
I apologize, I was completely sure that you had sent a notice through chat
no problem, I’ll take a look right now
Here is your solution http://take.ms/MVjj1 and it’s not any problem or a bug
This is a solution to a problem that could be documented.
Could you please tell me why I can not select the “size guide” module from Page builder ?. it is not found as a widget, nor within “Load Prestashop module” You could also include some documentation of this module and how to make modifications
Because that module have just two states - enabled/disabled it’s not required any documentation to enable the module
The module is activated and reinitialized and can not be selected in the “Page Builder” For a long time I know when a module is enabled or not
There is no option to use it through Page Builder, because it’s not a widget.
In the Size Guide module, could you tell me how I change the images and texts that are on the image?
http://take.ms/JUy8Y
Are you laughing at me?
What’s the problem?
This image …
You have to upload your image to your server, the folder /modules/pk_sizeguide/views/assets/images/
Image name - “measuring-tips.jpg”
Continuing with the “size guide” module and with the management of the image of the model. Could you tell me how it changes depending on the language?
Unfortunately, there is no such option
This is very important for us and I request the return because it does not meet our needs
Why you can’t just ask us to help you? Why you always frighten us with refund? Do you think we are afraid that?
For us more important to communicate normally with no nerves.
The option requested by you is not advertised in the theme description so we leave the right to decline your request.
But if you will ask us polite, we can try to find a solution.
I have never tried to scare or threaten anyone. From the first day I have seen problems with your theme and to prevent you from thinking that I want to take advantage of you I have communicated to you immediately.
I understand that you do not know me but I have done many installations of Prestashop and I manage many of them, and your answers in the chat have been quite derogatory towards me.
I have never asked for a refund in Themeforest and if I request it in this case it is because I believe that your theme will cause me many problems.
Finally, what you say about the module that you do not advertise in multi language is not true. The text that appears says “Multilingual and RTL Ready” and does not say that except some modules.
Can you tell me what your decision is?
Open the file:
find the line
replace with:
then rename your current image to
and images for other languages also must have his own language code
Ok
Could you tell me what changes you did yesterday so that the module was visible and could be customized from the product ?.
Thank you very much.
I’m not sure, but maybe this: http://take.ms/MVjj1
No, I’m still talking about the size guide module.
I had uninstalled your theme and when I tried again, I had the problem again that I did not see the link in the product and it was not accessible from the backoffice product
Try to uninstall and install it back (not reset)
You say that they are not bugs … I have decided to abandon your theme and as I know that you are not going to return my money, I will consider it as a cost to learn where I should not buy.
Thank you very much for your interest
In any case I’m always ready to help. just ket me know