• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 14.08.18, 08:19
  • Opened by: Kasia
  • Closed by: Marek
  • Closed on: 26.09.18, 11:11
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12711 - Problem with the consent confirmation checkboxes (GDPR)

Hi,

i have problem with the consent confirmation checkboxes for newsletter and contact form. I use a module for Prestashop (https://addons.prestashop.com/pl/wzmianki-prawne/32323-oficjalna-zgodnosc-z-rodo-by-prestashop-15-16.html - this module but for Prestashop 1.7) and checkboxes are not added to forms. Can you help me to solve it?

Regards!

Comments

Marek 14 Aug 2018, 12:34

Hi, Kasia.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Kasia 22 Aug 2018, 10:01

Hi Marek,
I have completed my profile. Please check it.

Marek 24 Aug 2018, 10:58

Hi, Kasia.
Sorry for the delay.
Have you tested the module out with default prestashop theme?
I’m asking because I see there some custom hooks what I suppose must be added to the theme and in that case you have to read module documentation to know how to install it correctly

Kasia 27 Aug 2018, 08:01

I have not tested with default theme and I don’t create any custom hooks.

Marek 28 Aug 2018, 12:37

But maybe the module just doesn’t work. Please make a test in fresh and clean prestashop installation before

Kasia 10 Sep 2018, 13:42

I test it in fresh and clean prestashop installation and the module work OK.

I have more problems:
- product page: i can’t change quantity with plus/minus;
- related products: carousel not working;
- thumbnails of product on product page: main photo don’t refresh if i click on thumbnail (and when is more thumbnails added, carousel not working);
- category page: when i use filtering i have problem with photos of products loading.

Marek 11 Sep 2018, 13:27

Hi, Kasia.
Try now, all should be ok now

Kasia 12 Sep 2018, 11:43

1. There are still no checkboxes (from GDPR module) under the forms.

2. Now i can change quantity of products - is OK.

3. Carousel in related products is already OK.

4. Thumbnails: refreshing the main photo is already working but there is still a problem with “when is more thumbnails added, carousel not working”.

5. There is still a problem with filtering the attributes on the category page (problem with photos loading).

Marek 12 Sep 2018, 16:13

Do you have GDPR module documentation?

Kasia 14 Sep 2018, 08:14

I don’t have documentation.

Marek 14 Sep 2018, 09:58

The module what you have purchased doesn’t have a documentation?
As I can see it has custom hooks and I need to know where to put those hooks in the theme

Kasia 14 Sep 2018, 10:10

This is a free module for Prestashop 1.7 so i don’t have documentation.
Maybe you can check this custom hooks on default prestashop theme?

Marek 14 Sep 2018, 10:43

Please check it out now, I have added custom hooks into the theme

Kasia 17 Sep 2018, 12:17

1. Checkboxes under contact form - is OK.
2. Thumbnails: refreshing the main photo is already working but there is still a problem with “when is more thumbnails added, carousel not working”.
3. There is still a problem with filtering the attributes on the category page (problem with photos loading).

Marek 17 Sep 2018, 12:19

2. Please give me a link to product where I could see the issue
3. Try to disable Lay Load option in the Theme Settings

Kasia 17 Sep 2018, 20:25
Kasia 26 Sep 2018, 09:45

Can you help me?

Marek 26 Sep 2018, 11:08

Sorry, I missed your ticket. Now it’s fixed

Kasia 26 Sep 2018, 11:11

No problem. Thanks!

Marek 26 Sep 2018, 11:11

Glad to help!