• Closed by: Marek
  • Closed on: 29.08.18, 16:35
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12739 - Customer Reassurance module doesn't appeare

Hi Marek, I made a mistake, cause a fault click I have unistalled Customer reassurance module and now It doesn’t appeare. I try to install the original one by prestashop but if I do it It doesn’t appeare like the original in Promokit.
When you can pls check it out.

Comments

Marek 19 Aug 2018, 22:33

Open the file:
/themes/alysum/templates/checkout/order-confirmation.tpl
find the line:

{* {hook h='displayOrderConfirmation2'} *}

and replace it with

{hook h='displayOrderConfirmation2'}
Alessandro Borsani 20 Aug 2018, 12:01

I made it but it doesn’t appeare yet. Perhaps have I to hook in BO prestashop?
I see now that the prestashop module “customer reassurance” is hook in “display order confirmation2” position. It would not be in “display reassurance”?
Thank you

Marek 20 Aug 2018, 22:41

You can try to transplant the module to another hook, read more here http://doc.prestashop.com/display/PS17/Positions

Alessandro Borsani 21 Aug 2018, 10:43

Hi Marek, I have hooked the module in “display rassurance” like in original position but now in page product there is a wrong disposition like if there are 2 module hooked.
Please see attached file.
Let me know when you can.

Marek 21 Aug 2018, 21:58

Sorry, I mislead you. I just added the hook:

{hook h='displayOrderConfirmation2'}

to the file:
themes/alysum/templates/catalog/product.tpl and now it works

Alessandro Borsani 22 Aug 2018, 10:10

Hi Marek, I continue to see the error like you can check in attached file.
But did you add the hook in product.tpl or i must hook it by myself? Order-confirmation file have i to rollback to original hook?
Pls let me know, hank you

Marek 22 Aug 2018, 22:37

Seems you forgot to attach the file

Alessandro Borsani 23 Aug 2018, 09:47

here attached file

Alessandro Borsani 24 Aug 2018, 10:24

I have the problem yet. Perhaps you haven’t see my anser. thank you so much for your work.

Alessandro Borsani 25 Aug 2018, 17:03

Marek have you seen the atached file that I have forgotten to understand this problem?
It appeares like 2 module hook in same place…

Thank you

Marek 25 Aug 2018, 22:39

Yes, I see it. I have no fast solution, hope to figure out what’s wrong as soon as possible

Alessandro Borsani 27 Aug 2018, 10:50

OK Marek, thank you I’m waiting your solution, no worry

Marek 28 Aug 2018, 15:58

I see it ok now, only missed icons there http://take.ms/olfT6 Or I missed something?

Alessandro Borsani 28 Aug 2018, 16:02

In my pc it doesn’t appeare correct. I delete all cache and also with flushdns… I see this:

Alessandro Borsani 28 Aug 2018, 16:03

Yes Icons don’t appeare but after 1 sec in My page appeare like 2 modules hook…

Marek 29 Aug 2018, 12:31

I have fixed broken icons, now you can replace them with your icons in the folder /public_html/modules/blockreassurance/img

Alessandro Borsani 29 Aug 2018, 13:44

Perfect Marek, Thank you!! Now all works fine!
You can close it!