• Closed by: Marek
  • Closed on: 28.08.18, 14:07
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12742 - Payment method doesn't work

Hi marek,
I set for test one payment method like bank transfer but when i try to conclude my shop in last step (payments) Prestashop tell me that there are no payment methods set.
I try with a customer account for test

Please let me know when you have some time

thank you

Comments

Marek 19 Aug 2018, 22:16

Hi, Alessandro.
Please try the solution from similar ticket https://support.promokit.eu/index.php?do=details&task_id=12645 and let me know the result

Alessandro Borsani 20 Aug 2018, 11:39

Thank yoo Marek, I follow all steps indicated in you ticket. All is now ok but when I push on button “order with an obbligation to pay” I don’t receive any answer by prestashop and it show me a black page without error from validation module like you can see in attached file. I test also contact form and it works fine but I don’t receive any mail from prestashop if some customer make a new account and also the problem with order that I have explained before.
Please let me know something to do.
Thank you

Alessandro Borsani 21 Aug 2018, 17:15

Hi Marek,I remember you that payment methods problem is fixed now, but I can’t conclude the order because in last step when I click on “order with an obbligation to pay” system doesn’t work and perhaps validation module doesn’t work. Prestashop remain with black page. Also any email from prestashop to inform about order.

Marek 22 Aug 2018, 22:07

Hi, Alessandro.
Could you please enable Debug Mode and try to make an order. It will let you see some error messages. Just copy the text and give it to me, I’ll try to figure out what’s wrong

Alessandro Borsani 23 Aug 2018, 09:44

Ciao Marek,
I enable debug mode and I find some error in different part of my shop which I will explain in different post. About validation module errore of this post in attached file you can see the problem. I check in other my test site where I have only ps 1.7.4.2 php7.2 and alysum 5.2.4 just installed and also here there is same validation problem.
please let me know something because withou this an e-shop doesn’t work!

thank you

Marek 23 Aug 2018, 22:41

I gave you a reply in another your ticket

Alessandro Borsani 24 Aug 2018, 10:22

Thank you, now I know that the problem is in mail.php file so we can admin the issue with other ticket and you can close this one. Thank you