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  • Priority: Critical
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 17.09.18, 10:50
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12752 - Page Builder - can't edit or add new widget

I buy your theme, and install it on prestashop It work fine until i try edit slider on page builder(change slider to custom), after that i get blank page, and ContextErrorException Warning: Illegal string offset ‘type’ after turn on debug mode. I try then add slider myself, add different widget or edit, always with same error after change. Everything start work fine when custom edited or added widgets are deleted from page builder profile. I add files with screens of this error from 2 different widgets added to profile. It will be also avaliable on page: . Simple: any custom changes or widget added in page builder profile make page blank with ContextErrorException Warning: Illegal string offset ‘type’, so page builder is unusable in that form.

Screenshot_2018-08-21 Screens... (315.9 KiB)
Screenshot_2018-08-21 Screens... (290.7 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 21 Aug 2018, 17:12

Hi, Marcin.
Please fill out all necessary fields in your profile to access to your back office

Marcin Rokoszewski (Mrokos) 22 Aug 2018, 09:47

Hi, Marek.
I update my profile.

Marek (marek) 22 Aug 2018, 22:35

Hi, Marcin.
Sorry for the delay. I'm trying my best to help our customers.
I'm not able to connect to your server through FTP to edit Page builder files
Here is the log of my FTP client:

Command:	USER ecofusion_marcin
Response: 	331 Password required for ecofusion_marcin
Command:	PASS ****************
Response: 	530 Login incorrect.
Error:        	Critical error: Could not connect to server

Could you please check out provided credentials?

Marcin Rokoszewski (Mrokos) 23 Aug 2018, 08:32

Hi, Marek.
I checked and log in without issue.
I change permission to log in to FTP from only Poland IP to all IP, maybe this is issue.
I hope this time it will work without a problem.

Marek (marek) 23 Aug 2018, 23:45

Sorry for the issue. Now it should work

Marcin Rokoszewski (Mrokos) 24 Aug 2018, 09:03

Now it don't even allow me to edit widget or add new one, it start load changes and never end. I wait 5 min and still loading. Still can't use Page Builder to custom anything.

Screenshot_2018-08-24 Page Bu... (68.9 KiB)
Screenshot_2018-08-24 Page Bu... (21 KiB)
Marek (marek) 24 Aug 2018, 09:06

strange, it worked fine before. Let me check it out

Marek (marek) 24 Aug 2018, 10:15

There is some incompatibility in encryption Page Builder data with Prestashop 1.7.4.x.
For now I have removed encryption function at all, it doesn't affect to module work, but only one problem now exist, all predefined layouts are not available because all data is encrypted.
But you can create new layouts, that must work.
I understand that is not perfect solution for you, and I'm ready to help you to convert existing layouts to unencrypted to be available for you.
Let me know if you need that and sorry for all inconvenience

Marcin Rokoszewski (Mrokos) 24 Aug 2018, 11:05

I will be great if you can convert it.
Did you also think about fix this issue in future?

Marek (marek) 24 Aug 2018, 11:06

Ok, I'll did it in the evening. And of course I'll implement the fix in the next update

Marek (marek) 24 Aug 2018, 23:48

I just finished to convert "Venedor" layout. You can find it as "venedor-new". it almost the same. you have only configure your product, manufacturers, etc. Please let me know how can I help you more.

Marcin Rokoszewski (Mrokos) 03 Sep 2018, 08:34

Page Builder is now fine, but Footer Builder give similar problem, when I try use it. If I add even one widget, page crash. If no widget is use it works(no Footer on Page).

Marek (marek) 03 Sep 2018, 10:11

I'm sorry, my fault. Now it should be ok. Try to create new layout

Ruslan Polukarov (Rus_3ds) 06 Sep 2018, 17:40

I have the same issue: install theme on prestashop and after additing new widget, site gives HTTP ERROR 500. How to fix it?

Marek (marek) 07 Sep 2018, 10:32

Hi, Ruslan.
What Venedor version do you have?

Ruslan Polukarov (Rus_3ds) 07 Sep 2018, 15:16

Hi, Marek! I bought venedor-v.3.0.4 then updated in the Theme Settings up to 3.0.5. How can I get new full pack of 3.0.5?

Marek (marek) 07 Sep 2018, 15:24

try to reset Page Builder module

Ruslan Polukarov (Rus_3ds) 07 Sep 2018, 15:45

I have reset it twice but after that it does not swich between presets I always have Green...

Marek (marek) 07 Sep 2018, 15:45

Please create a new ticket

Marcin Rokoszewski (Mrokos) 17 Sep 2018, 10:01

Hey, i have another problem. After all this changes something with revolution slider go wrong and it now show: "[8] Undefined variable: content", every time i want change something in it. And i can't add, change or do anything with sliders because i get error: "Warning: filemtime(): stat failed for /modules/revsliderprestashop/uploads/darkcyan_rev_img_02-1024x1024.jpg
in base_admin.class.php line 264 , when try to add or edit image.

Marek (marek) 17 Sep 2018, 10:08

Try to delete the file /modules/revsliderprestashop/uploads/darkcyan_rev_img_02.jpg

Marcin Rokoszewski (Mrokos) 17 Sep 2018, 10:48

I need to delete all of basic images, now it work fine, thanks.

Marek (marek) 17 Sep 2018, 10:49

No problem