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  • Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 11.12.18, 15:45
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12754 - Google maps problem

Hi Marek,
I put my API key in setting module. My Api key is correctly configurated in my google API console with a business account (with paymaent associated) and in google console all works.
But if you go to contact page of my shop after 1 second maps doesn’t appeare and there is an error.

Please let me know how I have to do.

Thank you so much

Schermata 2018-08-21 alle 16.... (184.7 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 21 Aug 2018, 22:20

Hi, Alessandro.
Something wrong with your key, I see the error in the console

scr_20180821_221719.jpg (64.9 KiB)
Alessandro Borsani (AleBTstudio) 22 Aug 2018, 10:41

Perhaps the problem with API google maps depend from site verification by google. Because I'm not online with this site in public domain but now there is old website too. So I think that DNS not allow domain for google. I have to wait when site will be online and test.
Are you agree with my opinion?
thank you

Marek (marek) 22 Aug 2018, 22:38

Please check out is there a space in the end of key, and remove if it is

Alessandro Borsani (AleBTstudio) 23 Aug 2018, 10:41

Hi Marek, there was a space and I remove it and for a single time maps works, but after the second reload maps doesn't work yet. I try to regenerated a new key and I put the new one in field and check that there is no space at the end of the code.
Now it doesn't work yet and I see that there is an error 403 in console.
Pls let me know

Alessandro Borsani (AleBTstudio) 24 Aug 2018, 16:05

Hi Marek I just noticed a particular problem. This morning when I come back to my office and I try to show contact page I saw that google maps works correctly in my site. (yesterday i generated a new API key and it became active in 24h by google). So I decide to go in Alysum setting to change from "custom view" option to "use custom style of google map" and after this google maps in contact page doesn't work.
Yesterday when you tell me "please check out if there a space in the end of key, and remove it" I made the same and soon after it works. but I changed custom views to normal gogle views and the problem become yet.
Now if I try to change disable "normal view google" to come back in custom view doesn't work (also simply the style)

I hope to explain the problem and ls let me know.
thank you

Marek (marek) 25 Aug 2018, 08:46

Strange issue, I didn't see it before.
Here is the description and I don't know which solution is more suitable for you.
Please let me know if it was useful for you.
P.S. I have found out I'm very close to you, I'm in Como right now :)

Alessandro Borsani (AleBTstudio) 25 Aug 2018, 12:02

Thank you for you r information. I have already read this but finally I found the solution!! I find that my google account doesn't show correctly the bill of service so I re-allowed business option and payment method and now it works fine!!!
You can close it

P.S. Super!!! finally I know where you are in vacation!!! hahah
Yes I live near Como Lake (40km). Como Lake is beautiful place and sure you have to go to Bellagio!! But I suggest you, if you can, to go all around the lake cost because there are a lot of place (less famous) where you can find relax and awesome views.
Here you can find some location to view I'm not at home in this day but I'm away for work. If I has benn at home for sure we can meet and with great pleasure I offer you my knoledge to guide you in Como Lake and also a good happy hour in some beautiful ristorante.
If you need some information about northern of Italy you can ask me when you want.
Have a nice holiday fun!!!

Marek (marek) 25 Aug 2018, 22:46

That would be great to meet, but, unfortunately I wrote you too late, and now I moved forward to Liguria to swim in the sea. I want to thank you for provided information about Como, I was there not enough to see all beautiful places, but of course I have seen Bellagio gardens and
Villa del Balbianello. I believe I'll back to Italy soon, because it's my favorite country for vacation :) As for the issue, I'm glad you solved it out.

Alessandro Borsani (AleBTstudio) 27 Aug 2018, 10:53

Hi Marek, enjoy Liguria' sea!!! Let me know when you'll come back to Italy!

Marek (marek) 28 Aug 2018, 15:59

Thank you too! Of course I'll let you know :) I'll be full available on working place from tomorrow