• Closed by: Marek
  • Closed on: 11.12.18, 15:45
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12755 - Impossible product save

Hi,
thank you for the last time.

Now i have some bug but impossible to finding the cause.

- When i modify a product this is not saved. please try with this : http://presta.chiccham.com/fr/vintage/268-enfilade-b40-behr-en-teck-dieter-waeckerlin-1958.html - Sometimes when i add new product, this is not saved correctly but i dont know why

With payment settings i have an error:
- Please see attachment picture

For show this i have activate the debug mode.

Why the product not save and if have other error who cause the issue.

Thank you

Comments

Marek 22 Aug 2018, 22:14

Hi, Christophe.
Something wrong with the file fr.php. Try to remove it

Christophe Guignard 23 Aug 2018, 09:34

Ok, i have remove fr.php from pk_compare and pk_customlikns and now works thanks.

But always my products modification dont want save. Please try with : http://presta.chiccham.com/fr/vintage/268-enfilade-b40-behr-en-teck-dieter-waeckerlin-1958.html

other case:
- sometimes when i modify a product this is not saved

Please see and help me if you can

Thank you so much

Marek 23 Aug 2018, 22:48

Do you mean your modifications in back office are not available in front office?

Christophe Guignard 27 Aug 2018, 09:12

Yes but in back office too.

When you modify the product this is not saved. try with this http://presta.chiccham.com/fr/vintage/268-enfilade-b40-behr-en-teck-dieter-waeckerlin-1958.html

some products when we modify this is saved partially

thanks

Christophe Guignard 28 Aug 2018, 08:56

Please help me
thank you

Marek 28 Aug 2018, 10:05

I see you have additional product modules http://take.ms/6YGlT try to disable one by one and check out the issue

Christophe Guignard 28 Aug 2018, 10:25

I haave disable all additional product but the issue persist :-(

i dont know where is the problem :-(

Marek 28 Aug 2018, 10:48

I just added “2” and is save fine http://take.ms/TIkOp

Christophe Guignard 28 Aug 2018, 11:00

yes the bug is not always on new product.

But please try with this product and you can see the issue,this product dont want save. Never : http://presta.chiccham.com/fr/vintage/268-enfilade-b40-behr-en-teck-dieter-waeckerlin-1958.html

Marek 28 Aug 2018, 11:33

Yes, I see it, but how it’s related to the theme. The problem is inside your prestashop platform

Christophe Guignard 29 Aug 2018, 13:51

Ok.
Thank you so much for your help.

I have finded where is the issue. The issue is due to special character inside tag or meta.

Thank you so so much

Marek 29 Aug 2018, 17:19

Thank you for sharing the solution. I’ll save it to our “solutions” list