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  • Priority: Critical
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 09.10.18, 13:30
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12822 - ContextErrorException after venedor installation


After installing the Vendor prestashop 1.7 theme, the FO is in error 500.
I activated the debug mode, as an attachment the capture of the error on PsPageBuilder

I uninstalled the theme and then installed the same error again

Thank you for your help

Website :

Capture.PNG (103.9 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 30 Aug 2018, 12:06

Hi, Olivier.
Please fill out all necessary fields in your profile to access to your server through FTP I'll try to help you with that

Olivier Tinchant (Olivier_Tinchant) 30 Aug 2018, 12:12

it's ok all the information is in my profile

Marek (marek) 30 Aug 2018, 12:15

I do not see Venedor theme on your server. Could you please check it out?

Olivier Tinchant (Olivier_Tinchant) 30 Aug 2018, 14:21

Sorry it was not the good ftp
I corrected the information in my profile
beware the password is the same but the ID and the server have changed

Marek (marek) 30 Aug 2018, 15:58

There is some incompatibility in encryption Page Builder data with Prestashop 1.7.4.x.
For now I have removed encryption function at all, it doesn't affect to module work, but only one problem now exist, all predefined layouts are not available because all data is encrypted.
But you can create new layouts, that must work.
I understand that is not perfect solution for you, and I'm ready to help you to convert existing layouts to unencrypted to be available for you.
Let me know if you need that and sorry for all inconvenience

Olivier Tinchant (Olivier_Tinchant) 30 Aug 2018, 16:14

Thank you I will try to create the new layout
Will this problem be resolved on an upcoming update ?

Marek (marek) 30 Aug 2018, 16:15

Yes, we are working on that

Olivier Tinchant (Olivier_Tinchant) 31 Aug 2018, 09:00

Hi Marek,
Do you have an example of standard layout (venedor) that I can take the classes css ?

Marek (marek) 31 Aug 2018, 09:57

Here is converted version of layout what will work for you. You have to import it.

page-venedor.txt (16.6 KiB)