• Closed by: Marek
  • Closed on: 16.11.18, 18:26
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12838 - can't put the theme to work... help...

Hi guys,

It’s my 3rd day trying to put this theme to work, every time I mess with something (last thing was the footer to add some info) it brakes the site. Being debug mode and well, it’s a overwhelming see attached file.

I change it back to the default theme and voila - it works.

I’m loosing my mind and seriously considering giving up (you do refunds?!) and go back to my WP+WooCommerce combo… something I’m working with since 2005. Trying this Prestashop for a client and you guys are my last resource.

I’ve tried installing 3 times the Prestashop on my server - note if the main language is other than english it won’t work from the start with your theme - and even on a Google Cloud Plesk server that I have. Same problems, after a while bye bye site.

Is it something that this newb is doing wrong or something else?!

You have all the access on my profile, please I really appreciate your help on this.

Regards,
Joao

Comments

Marek 01 Sep 2018, 14:00

Hi, Joao.
Let me try to help you with that. I need to connect to your server but I’m not able to do with provided credentials. Could you please check that?

Joao Agostinho 01 Sep 2018, 14:04

Hi Marek.

Thanks will appreciate it.

Wrong user - prestashop@fruit4u.com.pt

Try it now please….

Marek 01 Sep 2018, 14:07

The module Page Builder has been updated and now it works. Please check it out. Sorry for the inconvenience

Joao Agostinho 01 Sep 2018, 14:10

Awesome!!

Your a life saver Marek!

Will continue to testing it thanks a million!

Cheers!

Marek 01 Sep 2018, 14:12

No problem. I’m here and ready to help in case some problems

Ruslan Polukarov 03 Sep 2018, 11:40

Hi! For updating Page Builder module I have just to run Theme Updates in General Theme Settings?

Ruslan Polukarov 03 Sep 2018, 12:18
Marek 03 Sep 2018, 20:27

Yes, right. Don’t forget to make a backup before

Joao Agostinho 03 Sep 2018, 23:24

Hi Marek,

So if I go to the final server where I want this to be installed, I just need to update something?!

Try it and I got the same issue… page builder is the same version on both Prestashop installers…

https://news.jadesignstudio.pt/index.php

Got the same issue as before.

Marek 04 Sep 2018, 12:02

to Joao: Please create separate ticket and describe your problem there

Marek 04 Sep 2018, 12:03

I’m sorry, I misread your message

Marek 04 Sep 2018, 12:05

Try to reinstall Page builder module and let me know the result

Joao Agostinho 05 Sep 2018, 23:05

Hi Marek sorry had a busy day couldn’t came here to give you feedback

I’ve reseted the page builder module and it’s working, until now on this server de site finally!! it’s fast and works… lets hope it stays that way

Thanks for the help!

cheers

Marek 05 Sep 2018, 23:17

I’m glad to hear that.
Let me know if you need further assistance