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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 30.12.18, 20:18
  • Reason: No answer from a customer

Ticket #12854 - Problems with Classic Theme

Hello Marek,

I’m using PS 1.7.4.2 and the Classic Theme

1. My site does not send emails.
when I register (new user), the process is successful,
created new account. The registration email does not get notification of registration.
Do not get notification of purchase.
Email does not arrive.

2. When I add a product to my cart and after that click on the cart for the summary, the product total shows without the tax, when it should actually show the total price with tax. Is this a bug in the theme?

3. I’m having problems trying to change my product page using the product page builder. I follow all the steps in the video but get the header and blank product page. In the Alysum Settings - Product Page - Product Page Layout, the default is the only one that works.

Thanks

This ticket does not depend on any other tickets.

Marek (marek) 06 Sep 2018, 14:44

Hi, William.
Sorry for the delay.
1. I have got confirmation email after registration and purchase a product http://take.ms/Oy2qG

2. I'm not sure it's a theme bug. Try the solution from prestashop ticket http://forge.prestashop.com/browse/BOOM-5166

3. Try now, it should work

William Forrest (wforrest58) 06 Sep 2018, 21:06

There's still something wrong with email templates.
1. In maintenance mode, the notify me when it's ready page, when you type in your email address you get the error 500 - internal server error page.
2. When you subscribe to the homepage popup, nothing happens and no email sent.
3. When you subscribe newsletter on homepage no email sent.

Marek (marek) 07 Sep 2018, 13:02

Hi, William.
Please make a backup, and update the theme to the latest version.

William Forrest (wforrest58) 07 Sep 2018, 13:30

Hi Marek
Made a backup, force compilation, set Cache to no. Nothing happens when I click the check updates button. Theme purchase ID is loaded.

Marek (marek) 07 Sep 2018, 14:07

Give me a moment

Marek (marek) 07 Sep 2018, 14:28

Something wrong with your server configuration. It blocks ajax requests, like this: https://zallefashions.com/modules/pspagebuilder/controllers/front/newsletter_ajax.php

Could you please ask your hosting support to check that out?
I also see your server works very slow

William Forrest (wforrest58) 07 Sep 2018, 14:30

No problem, will do!

Marek (marek) 07 Sep 2018, 14:31

Let me know once you will get a reply

William Forrest (wforrest58) 08 Sep 2018, 04:40

Here's the reply from Inmotionhosting:

I was able to locate the issue in the Apache error log and found that it was due to file permissions problems on the site. I ran a script to fix these for you, and you should now see the page load

William Forrest (wforrest58) 08 Sep 2018, 19:17

Email notifications are working now. Theme updates says "No available updates right now"

Marek (marek) 10 Sep 2018, 10:19

Great! The theme is updates to the latest version, that's why there is no updates

William Forrest (wforrest58) 12 Sep 2018, 15:00

Hello Marek

Thanks again for all your help!!

I'm now having problems with pk_isotope too close to the slider on the homepage.

Image settings causes error 500 - internal server error when I try to regenerate thumbnails.

The "You Might Also Like" wording is missing on the product page.

Alysum Settings - Demo Sliders gives (Error in SQL syntax! INSERT INTO `psw600rz_info` (`id_info`, `id_shop`) VALUES (1, '1') When I hit the submit button.

Thanks

Marek (marek) 12 Sep 2018, 15:47

Hi, William.
1. http://take.ms/LGPNr

2. Sorry I missed that. Now it's fixed
3. Which slider do you want to import?

William Forrest (wforrest58) 18 Sep 2018, 09:11

I'm still having problems with Image settings causes error 500 - internal server error when I try to regenerate thumbnails when I select yes to erase previous images.
I've submitted a support ticket to InmotionHosting because I keep getting logged out of the back office. Maybe that might be the problem.

Demo sliders will not allow me to import:

Dailydeal (Error in SQL syntax! INSERT INTO `psw600rz_info` (`id_info`, `id_shop`) VALUES (1, '1')

Fullpage ( No demo content available for "http://alysum5.promokit.eu/data/dummy/fullpage.zip" )

Awkward ( No demo content available for "http://alysum5.promokit.eu/data/dummy/awkward.zip" )

Oldstyle (Error in SQL syntax! INSERT INTO `psw600rz_revslider_attachment_images` (`ID`, `file_name`) VALUES (10, 'oldstyle_image_01.jpg'), (11, 'oldstyle_image_02.jpg'), (12, 'oldstyle_image_03.jpg'), (13, 'oldstyle_image_04.jpg'), (14, 'oldstyle_image_05.jpg')

Alysum (Error in SQL syntax! INSERT INTO `psw600rz_revslider_attachment_images` (`ID`, `file_name`) VALUES (1, '001_home_12.jpg'), (2, 'alysum_slider01_slide02.jpg'), (3, 'alysum_slider01_slide01.jpg')

When my support ends I will have no way to import these demos.

Thanks again
William

Marek (marek) 18 Sep 2018, 11:55
William Forrest (wforrest58) 19 Sep 2018, 15:59

Hi Marek

Thank you again for the zip files. I have one more request......My sticky Header is not working.

Thanks

Marek (marek) 19 Sep 2018, 16:05

I just make your header sticky, please check it out

William Forrest (wforrest58) 20 Sep 2018, 12:40

Thanks Marek!!

I have a question......Is there anyway to add Advertising Block with video background from Complex 1.6 theme to my theme. If not, where can I find a module like that one?
I also like the Parallax Alysum Features from that theme, but when I try to built this Parallax effect using Revolution Slider it don't come out right.

Marek (marek) 20 Sep 2018, 12:46

Hi, William.
Unfortunately there is no way to take it from 1.6. But you can easily create it with Revolution slider module

William Forrest (wforrest58) 20 Sep 2018, 14:14

Thanks Marek!!

I have a question......Is there anyway to add Advertising Block with video background from Complex 1.6 theme to my theme. If not, where can I find a module like that one?
I also like the Parallax Alysum Features from that theme, but when I try to built this Parallax effect using Revolution Slider it don't come out right.

William Forrest (wforrest58) 24 Sep 2018, 07:54

Hello Marek

1. How can I move some of the icons on middle bar to top bar and change color of icons on top bar to a dark color?
2. When I try to access the Page Builder, it never fully loads. Preloader never stop spinning.
3. Could you please check the Category tree links and/or Faceted search modules. My Categories on Homepage go missing every now and then.

Thanks

Marek (marek) 24 Sep 2018, 12:17

1. You have to move a module to "displayNav" hook to have it in the top of header
2. It seems there is syntax error in the layout. There is only one way to figure out what's wrong is to remove widgets one by one. You can save a copy of your current layout to keep your work.
3. Try this: http://take.ms/N4Hly

William Forrest (wforrest58) 19 Nov 2018, 09:03

Hello Marek

1. My Favorities are not working.
2. Quick View right side is blank. Needs to spread out.
3. How do you add Custom Tab (size chart) on the product page?
4. By me using a texture background, I see white at the top and bottom of the product images.

Thank you

Marek (marek) 19 Nov 2018, 11:38

Hi, William.
We didn't test out our theme on thirtybees. I can take a look but I can't promise you anything.
1. Where Is "My favourites" I don't see it
2. I don't see the issue http://take.ms/pNEci

3. There is no Custom Tabs in 4.x version
4. I don't see that

William Forrest (wforrest58) 19 Nov 2018, 17:04

Hi Marek
The demo Column shows a Custom Tab as a womens Clothing and shoes size chart, that's why I asked.
I've refresh and tired difference web browsers and still get this view.

Marek (marek) 20 Nov 2018, 11:08

Quick view doesn't work for me, did you change something? Yesterday it was ok

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