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Ticket #12879 - Infinite scroll doesn't work when filters from faceted search are chosen

When I choose a category of products and then use the faceted search filter, the infinite scroll module doesn’t work.

This ticket does not depend on any other tickets.

Goncalo Ribeiro (goncalosribeiro) 10 Sep 2018, 15:59

Don’t know why, something went wrong, but, after requesting closure, I requested not to close the ticket.
When we refresh the page and all the faceted search filters are cleared, the infinite scroll works fine. But when we start picking filters, at some point, it stops working. I sent you an image in the post asking not to close the ticket, but I can’t find it. The image was a print-screen showing the bottom message saying “Showing 1-12 of 25 item(s)” and doesn’t add any more items.

Marek (marek) 10 Sep 2018, 16:01

Hi, Goncalo.
Please update credentials to access to your back office

Goncalo Ribeiro (goncalosribeiro) 10 Sep 2018, 16:15

Done.

Marek (marek) 11 Sep 2018, 12:08

Hi, Goncalo.
I just make following test:
- open the page https://www.frperfumes.com/gb/3-perfumes

- select price filter €0.00 - €203.00 (2730)
- scroll down and all works fine

Where I have to see the issue?

Goncalo Ribeiro (goncalosribeiro) 11 Sep 2018, 12:38

Hello.
Try this:
-open the page https://www.frperfumes.com/gb/3-perfumes with out scrolling down
-select brand filter Acqua Di Parma (93)
-select price filter 47,00 € - 145,00 € (77)
Then scroll down...

Goncalo Ribeiro (goncalosribeiro) 11 Sep 2018, 12:40

Well...
When I sent you the message I was working in portuguese.
I tried in english and it worked but not in portuguese.
Strange

Marek (marek) 11 Sep 2018, 13:29

It works in both languages for me, try to clear browser's cache or just another browser

Goncalo Ribeiro (goncalosribeiro) 11 Sep 2018, 17:48

Lets see...
I cleared cache and repeated the procedure:
open the page https://www.frperfumes.com/gb/3-perfumes with out scrolling down
-select brand filter Acqua Di Parma (93)
-select price filter 47,00 € - 145,00 € (77)
...and it worked.
But then, I tried to do another filter:
-clear all filters
-select brand filter Adolfo Dominguez (46)
-select gender filter Woman (24)
and stopped adding items.

Marek (marek) 12 Sep 2018, 15:05

Yes, I see now. I have no idea what's wrong and how to fix it. I need a time for that

Marek (marek) 16 Sep 2018, 12:11

still no success, keep working on that...

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