- Status: Closed
- Opened by: Alessandro Borsani (AleBTstudio)
- Open Date: 08.09.18, 22:58
- Closed by: Marek (marek)
- Closed on: 12.12.18, 15:53
- Reason: Closed
- Comment: Glad to help!
Ticket #12880 - huge problem with addresses of customers
Now that I’m online I have a very huge problem!!!
I have deleted all customers and addresses before to go online. And I make it some times before to chechek that all was ok.
If you try to make an order with Express Checkout after you have put a product in the cart, you can compile fields name, surname and mail address. Then if you compile also address’fields al go right. But after you delete all products in cart and re-make a new order like guest (checkout express). After you will compile name, surname and mail adress you will find “your address” already compile with an address that probably PS foundes in your database.
I see a very strange situation that you can see in BO–>customer—>adresses: you will see another address (with ID different from ID sequential correct that counts new customers)
I attached the file to explain better and I hope you can help me because now that I’m online I need to fix this important issue.
I test in a test site with PS 22.214.171.124 template base and all works good but I’m sure that before to go online all works good because I make a lot of test. I think that delete order, customer and cart make something wrong on my database.
I need your help, I hope you can give me a solution now that i have customers ready to buy.