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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 09.10.18, 13:33
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12891 - product page problem

When I insert the product page profile I can not choose a product different from the one already selected, despite the correct path URL and link to the product.
I attach image.
Thank you for your reply

alysum.jpg (455.7 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 12 Sep 2018, 14:31

Hi, annarita.
Sorry for the delay.
try to disable and clear prestashop cache and let me know if it will help

annarita pagliaro (blablalab) 18 Sep 2018, 15:19

Hi Marek! I have deleted the cache and at the first access the displayed product is correct, but then again fails. It only happens if I use the product page profile if I use the default profile I have no problems.

Marek (marek) 18 Sep 2018, 15:39

Ok, I see. Try to create new Product Page layout and remove current one. Looks like there is an error inside

annarita pagliaro (blablalab) 19 Sep 2018, 15:35

I did what you suggested but the problem remains with new page profile, not with default profile

Marek (marek) 19 Sep 2018, 15:59

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

annarita pagliaro (blablalab) 24 Sep 2018, 09:54

hi,
I have not received any news... look for your feedback :)

Marek (marek) 24 Sep 2018, 09:57

But what news do you want to get? I asked you to provide details to login to your back office and you didn't write nothing.
I'll take a look as soon as possible

Marek (marek) 24 Sep 2018, 11:14

something wrong with your home page. Can I reset Page Builder module?

annarita pagliaro (blablalab) 24 Sep 2018, 14:53

I provide details to login to my back office when you asked me.

annarita pagliaro (blablalab) 24 Sep 2018, 15:22

I do not know if you are working on my site, but now I receive an access error on the home page (attached) referring to the page builder module. In the meantime, however, I put it on site for maintenance

alisum.jpg (545.8 KiB)
alisum.jpg (545.8 KiB)
alisum.jpg (545.8 KiB)
Marek (marek) 25 Sep 2018, 11:27

sorry for the delay. working on your issue right now

Marek (marek) 25 Sep 2018, 11:39

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I need to check out theme files

annarita pagliaro (blablalab) 25 Sep 2018, 11:52

thanks I solved by deleting the theme and re-establishing the upgrade. thanks

Marek (marek) 25 Sep 2018, 11:52

Great! Yes, something wrong was with installation

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