- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.09.18, 17:55
- Opened by: annarita pagliaro
- Closed by: Marek
- Closed on: 09.10.18, 13:33
- Reason: Closed
- Comment: Glad to help!
Ticket #12891 - product page problem
When I insert the product page profile I can not choose a product different from the one already selected, despite the correct path URL and link to the product.
I attach image.
Thank you for your reply
Comments
Hi, annarita.
Sorry for the delay.
try to disable and clear prestashop cache and let me know if it will help
Hi Marek! I have deleted the cache and at the first access the displayed product is correct, but then again fails. It only happens if I use the product page profile if I use the default profile I have no problems.
Ok, I see. Try to create new Product Page layout and remove current one. Looks like there is an error inside
I did what you suggested but the problem remains with new page profile, not with default profile
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
hi,
I have not received any news… look for your feedback :)
But what news do you want to get? I asked you to provide details to login to your back office and you didn’t write nothing.
I’ll take a look as soon as possible
something wrong with your home page. Can I reset Page Builder module?
I provide details to login to my back office when you asked me.
I do not know if you are working on my site, but now I receive an access error on the home page (attached) referring to the page builder module. In the meantime, however, I put it on site for maintenance
sorry for the delay. working on your issue right now
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I need to check out theme files
thanks I solved by deleting the theme and re-establishing the upgrade. thanks
Great! Yes, something wrong was with installation