• Closed by: Marek
  • Closed on: 09.10.18, 13:32
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12952 - problem with cart page!

Hello again,
I have a big problem! Sometimes people that change the quantity in the cart page can buy products in quantity not available!
Some orders are arrived with this problem i did same test and its true. Can be happen. Can you help me?
Please help me!!!!
thanks
Cristina

Comments

Marek 21 Sep 2018, 18:33

Hi, Cristina.
I have updated all checkout files in the theme: /www.susystore.com/store/themes/alysum/templates/checkout Please test it out now

Cristina Taddei 24 Sep 2018, 11:34

Hello Marek.
ok! but i still see some problems…
In the cart page If a select a quantity not available of a first product the button became gray (ok) but if i change the quantity of a second product (and it’s a quantity available) the button became white and i can proceed with the order. But the quantity of the fist product is still wrong! In this way the customer can buy product not available.
The message in red appare only if i refresh the page but i think right way it’s make appear the message when the button became gray.
Let me know please!!!
thanks a lot.
cristina

Marek 24 Sep 2018, 11:41

Hi, Cristina.
I don’t see described issue. It works fine for me, see the record http://take.ms/SUfNP

Cristina Taddei 24 Sep 2018, 13:27

I send you a video record to show you the problem.

Cristina Taddei 24 Sep 2018, 13:42

do you see the problem now? the massage in red not appear

Marek 24 Sep 2018, 14:14

Yes, I see now.
Please try to disable following module and test the issue out:
- bacodwithfees
- g_customfields

Cristina Taddei 25 Sep 2018, 08:48

do you see the problem now? the massage in red not appear

Cristina Taddei 25 Sep 2018, 10:13

Hello,
i tryed to disable the module like you asked me but there isen’t any difference from before and after.
I did it on test area.
https://www.susystore.com/test/it/carrello?action=show

this morning the problem has worse on the store than yesterday!!!

now the cart page don’t do any control on the quantity available the button never becom gray!
I send you a video.
This is a big problem.
please help me!

Marek 25 Sep 2018, 12:24

Now it works as before. Try to switch to Alysum theme (not child theme) and test the issue there. Let me know when Alysum will be enabled

Cristina Taddei 25 Sep 2018, 14:13

i don’t now if it’s possible… but if you can put a refresh of the cart page on the click of the arrows up and down the problem will be solve.

is it possible?

Marek 25 Sep 2018, 14:19

Please check it out, look like it finally works with page reloading

Cristina Taddei 25 Sep 2018, 14:26

I tested on the test area the Alysum theme (not child theme).
there is the esactly the same problem of the store
https://www.susystore.com/test/it/carrello?action=show

Marek 25 Sep 2018, 14:26

Please check it out, look like it finally works with page reloading.

Cristina Taddei 25 Sep 2018, 14:41

Great! Looks ok now!

can you tell me which file you edited and what you changed?
I need to know for the next update scheduled for december, i don’t want lose this important work.
thank you a lot!

Marek 25 Sep 2018, 15:21

I just added following code to the end of theme.js file

$('#cart .js-touchspin').click(function(){
    location.reload();
});

http://take.ms/4phZL