- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 21.09.18, 16:38
- Opened by: Cristina Taddei
- Closed by: Marek
- Closed on: 09.10.18, 13:32
- Reason: Closed
- Comment: Glad to help!
Ticket #12952 - problem with cart page!
Hello again,
I have a big problem! Sometimes people that change the quantity in the cart page can buy products in quantity not available!
Some orders are arrived with this problem i did same test and its true. Can be happen. Can you help me?
Please help me!!!!
thanks
Cristina
Comments
Hi, Cristina.
I have updated all checkout files in the theme: /www.susystore.com/store/themes/alysum/templates/checkout Please test it out now
Hello Marek.
ok! but i still see some problems…
In the cart page If a select a quantity not available of a first product the button became gray (ok) but if i change the quantity of a second product (and it’s a quantity available) the button became white and i can proceed with the order. But the quantity of the fist product is still wrong! In this way the customer can buy product not available.
The message in red appare only if i refresh the page but i think right way it’s make appear the message when the button became gray.
Let me know please!!!
thanks a lot.
cristina
Hi, Cristina.
I don’t see described issue. It works fine for me, see the record http://take.ms/SUfNP
I send you a video record to show you the problem.
do you see the problem now? the massage in red not appear
Yes, I see now.
Please try to disable following module and test the issue out:
- bacodwithfees
- g_customfields
do you see the problem now? the massage in red not appear
Hello,
i tryed to disable the module like you asked me but there isen’t any difference from before and after.
I did it on test area.
https://www.susystore.com/test/it/carrello?action=show
this morning the problem has worse on the store than yesterday!!!
now the cart page don’t do any control on the quantity available the button never becom gray!
I send you a video.
This is a big problem.
please help me!
Now it works as before. Try to switch to Alysum theme (not child theme) and test the issue there. Let me know when Alysum will be enabled
i don’t now if it’s possible… but if you can put a refresh of the cart page on the click of the arrows up and down the problem will be solve.
is it possible?
Please check it out, look like it finally works with page reloading
I tested on the test area the Alysum theme (not child theme).
there is the esactly the same problem of the store
https://www.susystore.com/test/it/carrello?action=show
Please check it out, look like it finally works with page reloading.
Great! Looks ok now!
can you tell me which file you edited and what you changed?
I need to know for the next update scheduled for december, i don’t want lose this important work.
thank you a lot!
I just added following code to the end of theme.js file
http://take.ms/4phZL