I spoke with my hosting and they claim that there is no block on the server and they warn that this link (https://xhic.pt/modules/pk_popup/ajax.php ) does not appear to exist
I returned to speak with my hosting company and the response was as follows:
“We do not question the existence of such a file, however if you access the URL that you provide (https://xhic.pt/modules/pk_popup/ajax.php) a 404 message is generated by the application itself (Prestashop) instead of what would be expected as instructed by the “module developer”. Eventually there may be some security mechanism embedded within the Prestashop that blocks access to that URL, which is a situation that originates from the application and is not attributable to the hosting service itself.
If you check the actual “.htaccess” file (in the “public_html”) that is generated and maintained by Prestashop, they have rules that are “accepted”, everything that does not fit is redirected to the said page with the error 404.”
Ok, I see, they don’t want to help. I had the same issues with some customers an always hosting support help us with that. I’ll try to do something myself
I just make following test: 1. create simplest .php file with one line just to test out how server reacts and be sure there is no any errors in the code
You can see the difference. Something blocks direct access to the file on your server. I really want to help you but we need an advice from hosting support
Did you make any changes to the module? It’s already working. I contacted the hosting company for another reason (an error making the rebuild of the faceted search) and after that the module went live.
With the pop up to work I noticed two details that could be improved: - After subscribing the email should disappear from the input. - After subscribing the popup could close automatically.
Is it possible for you to implement some of these features?
No, I didn’t do nothing with that, but that’s great it finally works. As for the features, there are two ways: - I can ask my colleague to do it for you right now for some price, or we can implement that in the further versions and you will get it with an update
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Comments
Hi, Miguel.
Please make sure you have installed and enabled “Popup” module. You can also try to reset it
HI,
I got by pop-up to run but when I put email to register in the newsletter and I click on the button, nothing happens. Can you check this?
Tks
I don’t see any popup in your website https://xhic.pt, could you please enable it?
Done, please check
I get this error
It seems your server blocks access to the file https://xhic.pt/modules/pk_popup/ajax.php could you please ask your hosting provider to fix that. It should works like this https://alysum5.promokit.eu/modules/pk_popup/ajax.php
Hi,
I spoke with my hosting and they claim that there is no block on the server and they warn that this link (https://xhic.pt/modules/pk_popup/ajax.php ) does not appear to exist
Can you help?
Tks
It seems they do not understand what we are talking about.
As you can see the file is exist http://take.ms/bhk66, please check it out yourself.
You can also open another file from that folder https://xhic.pt/modules/pk_popup/config.xml and make sure it works fine, but Ajax file is blocked https://xhic.pt/modules/pk_popup/ajax.php
Ask them to take a look into server logs to figure out the reason of blocking
Hi Marek,
I returned to speak with my hosting company and the response was as follows:
“We do not question the existence of such a file, however if you access the URL that you provide (https://xhic.pt/modules/pk_popup/ajax.php) a 404 message is generated by the application itself (Prestashop) instead of what would be expected as instructed by the “module developer”. Eventually there may be some security mechanism embedded within the Prestashop that blocks access to that URL, which is a situation that originates from the application and is not attributable to the hosting service itself.
If you check the actual “.htaccess” file (in the “public_html”) that is generated and maintained by Prestashop, they have rules that are “accepted”, everything that does not fit is redirected to the said page with the error 404.”
What can I do?
Tks
Ok, I see, they don’t want to help.
I had the same issues with some customers an always hosting support help us with that. I’ll try to do something myself
I just make following test:
1. create simplest .php file with one line just to test out how server reacts and be sure there is no any errors in the code
2. upload it to your server https://xhic.pt/modules/pk_popup/ajax2.php
3. upload it to our server https://alysum5.promokit.eu/modules/pk_popup/ajax2.php
You can see the difference. Something blocks direct access to the file on your server.
I really want to help you but we need an advice from hosting support
Hi,
Did you make any changes to the module? It’s already working.
I contacted the hosting company for another reason (an error making the rebuild of the faceted search) and after that the module went live.
With the pop up to work I noticed two details that could be improved:
- After subscribing the email should disappear from the input.
- After subscribing the popup could close automatically.
Is it possible for you to implement some of these features?
Thanks
No, I didn’t do nothing with that, but that’s great it finally works.
As for the features, there are two ways: - I can ask my colleague to do it for you right now for some price, or we can implement that in the further versions and you will get it with an update