• Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 14.12.18, 15:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13003 - Flex menu problems

Hi, i installed your theme on a 1.7.4 version of prestashop and i found many problems. For this reason and also to use all the modules previously purchased i decided to change to the 1.6.x version. This version seems to work better, but i still have some problems. When i use the FlexMenu for example i can add new items but if i then select a category, in the front-end, i see only the item with nothing inside. Is it possible to solve this problem?
I’m trying the theme in a development installation.
Version of prestashop 1.6.18, version of theme 4.6.
Another question do you think of releasing update for the 1.6.x version of prestashop?

This ticket does not depend on any other tickets.

Marek (marek) 02 Oct 2018, 15:43

Hi, Marko.
Alysum theme for 1.7 version is more stable and more functional.
Prestasop 1.6 will not be updated more, you can read about that here http://build.prestashop.com/howtos/misc/2018-release-schedule/

We plan on keeping supporting version 1.6 until October 2018 - two years after the release of version

So I recommend you to back to 1.7 and I'll try to help you with your problems

Marco Tranchina (mtranchina) 02 Oct 2018, 16:01

ok ... I'll try the 1.7.x version better but the fact remains that I purchased many modules for the 1.6.x version such as URL rewrite or SEO optimizer so can you give me support for the 1.6 version of the theme?

Marek (marek) 02 Oct 2018, 16:04

Yes, of course, I'll help you with 1.6 as well.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back Office

Marco Tranchina (mtranchina) 02 Oct 2018, 16:09

at the moment I do not have the public installation I have the development version on my pc

Marek (marek) 02 Oct 2018, 16:09

It's hard to help you on localhost...

Marco Tranchina (mtranchina) 02 Oct 2018, 16:17

I understand, can we try with teamviewer?

Marek (marek) 03 Oct 2018, 10:09

Have you seen our video tutorial for the menu? http://alysum.promokit.eu/documentation/#pk_flexmenu