• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 03.10.18, 18:12
  • Opened by: Lisa Keeling
  • Closed by: Marek
  • Closed on: 09.10.18, 13:31
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13012 - changing product images after clicking 'continue shopping'

Hi Marek,

The issue we experienced before with product images changing to different is getting serious. Now every time when you click ‘continue shipping’ after adding product to basket it automatically changing the product image of the product you’ve just added (before it was changing randomly). On the image i have attached there’s an image of eyeliner pencil but everything else is related to ‘eyeshadow palette’.

the website url is londoncopyright.com and if you add any product to the basket and then click ‘continue shopping’ you should see how it changes…

Comments

Marek 04 Oct 2018, 11:30

Hi, LISA.
I just make a fix in the file /lcr_dev/modules/pspagebuilder/pspagebuilder.php please test it out now

Lisa Keeling 04 Oct 2018, 11:42

Hi Marek,

I tested it out and it still doing the same. Nothing has changed. I tested it on chrome/firefox and safari and cleared caches..

Marek 04 Oct 2018, 11:43

Please unzip attached file and upload to the folder “/modules/pspagebuilder/”

Lisa Keeling 04 Oct 2018, 12:00

Still the same..

Marek 04 Oct 2018, 12:00

Can I see the issue here? http://thetesting.co.uk/

Lisa Keeling 04 Oct 2018, 12:02

londoncopyright.com

Marek 04 Oct 2018, 12:07

Can I access to the theme files with provided credentials?

Lisa Keeling 04 Oct 2018, 12:14

Yes, go ahead!

Lisa Keeling 05 Oct 2018, 14:43

Hi Marek, can you please update me with the changing images issue?

Marek 05 Oct 2018, 15:05

Sorry for the delay. I still have no solution, hope to find it out today

Lisa Keeling 05 Oct 2018, 15:49

Thank you Marek for letting me know. At the moment our website is disabled but I can add your IP in back office so you can browse it if you need it. Let me know, and if you need the access, please give me your ip number.

Lisa Keeling 05 Oct 2018, 15:52

Sorry Marek are you doing something on the website at the moment? Everything just disappeared (I am getting server error).

Marek 05 Oct 2018, 16:08

No I didn’t touch anything today

Marek 05 Oct 2018, 16:38

What did you do before the issue?

Lisa Keeling 05 Oct 2018, 17:29

Some files were accidentally moved to wrong folder. All sorted now!

Marek 06 Oct 2018, 12:01

I still can’t find a reason. There was no such issue before, what have you done before the issue appeared?

Lisa Keeling 08 Oct 2018, 11:05

Hi Marek, oh it’s difficult question at this stage. We experienced the issue few weeks ago but it appears randomly and just few times.

I was trying to find a pattern for the issue and from my observations looks like the images that appear after clicking ‘continue shopping’ button are mostly of these products:

https://londoncopyright.com/eyeliner/86-infinite-pencil-eyeliner-strong-black-5060575270296.html https://londoncopyright.com/face-primer/92-impeccable-skin-perfecting-primer-5060575270371.html https://londoncopyright.com/setting-powder/91-immaculate-loose-setting-powder-5060575270364.html

Lisa Keeling 09 Oct 2018, 10:17

Hi Marek, so we was trying to figure it out with our IT developer and what he is saying:

1. The issue with changing images didn’t appear in last few days - it was there at least from 24.09.2018
2. We found a connection between changing images and the last related product. Basically whenever you click ‘add to basket’ from product page, the image of the product changes to the last related product (unless it’s out of stock). Check images i have attached.

Marek 09 Oct 2018, 11:51

The issue has been fixed. Please check it out

Lisa Keeling 09 Oct 2018, 12:01

That’s awesome! :) Can you tell what was the issue?

Marek 09 Oct 2018, 12:11

It’s hard to explain
The fix is in the file /themes/alysum/templates/catalog/_partials/miniatures/product.tpl