• Priority: Medium
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 17.12.18, 14:56
  • Reason: No answer from a customer

Ticket #13021 - space take off from home page


my domain is https://knittern.com

I have a huge space on home page between featured products and instagram feed
I don’t know where from it came and how to take off
Please, hay you help?

and also have a problem to download demo sliders except, it shows error

This ticket does not depend on any other tickets.

Marek (marek) 05 Oct 2018, 15:09

Hi, Natalia Hafid.
As I remember you had another domain name before.
As for your question I recommend you to use Page builder to manage all spaces on your home page

Natalia Hafid (natkomkom) 06 Oct 2018, 21:46

Hello, Marek !

Thank you for your answer...
I uninstall Alysum theme , and all plugins, But I still have a part of promkit menu in my admin. Please may you help me to clean it completely because it causing me a problem. I have 500 internal server error when I click modules catalog.

Please check the file attached

thank you in advance

Снимок экрана 2018-10-06 в 21... (20.1 KiB)
Marek (marek) 08 Oct 2018, 10:09

Hi, Natalia.
It can't cause the "500 internal server error".
to remove those items, you have to go to your database through phpMyAmin.
Open the table "ps_tab", find there "pk_menu" and "pk_themesettings" and remove them