• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.10.18, 18:29
  • Opened by: Julien
  • Closed by: Marek
  • Closed on: 22.10.18, 10:16
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13082 - VAT not added

Dear Marek,

The VAT often is not added to the cart.

Example: if you login in to our shop using my account (julien_fortin@yahoo.fr, password: pw2000), and add product W1106 to your cart, you’ll see that the VAT is not displayed - though it should be for all customers with an address in France.

Any idea why?

Thanks in advance for your support.

Best regards,

Julien

Comments

Marek 18 Oct 2018, 09:45

Hi, Julien.
Please try this solution: http://forge.prestashop.com/browse/BOOM-5166

Julien 19 Oct 2018, 12:43

Hi Marek,

Still nothing. Updated the whole PS to 1.7.4, taxes are activated, but only randomly applied. No clue why.

Marek 20 Oct 2018, 11:17

So, sometimes it shows correctly and sometimes not?
I’m not sure that is the theme issue, the best way to figure that out is to make a copy of your current store and switch it to Classic theme, then check out the issue

Julien 22 Oct 2018, 09:14

Dear Marek,

I seem to have solved the problem by upgrading Prestashop to version 1.7.4. The version 1.7.2 seems to have had several bugs regarding tax calculations.

Cheers,

Julien