• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 22.10.18, 21:23
  • Opened by: Rafael Robledo
  • Closed by: Marek
  • Closed on: 28.12.18, 14:59
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13113 - dont show images

Hi,

does not display thumbnails correctly in home carrusel (newest), I have regenerated and deleted the cache and still go wrong

Whats the problema??

Thanks

Comments

Marek 23 Oct 2018, 11:40

Hi, Rafael.
I don’t see our theme here http://www.veneciacatering.com/

Rafael Robledo 23 Oct 2018, 12:13

Now you can see the theme.

Thanks

Is important, web is in Maintenance mode now

Rafael Robledo 23 Oct 2018, 14:06

I cant have the shop in Maintenance mode because is a production shop. I change template and wait for you, I need time and when you can see this issue.

Thanks

Marek 23 Oct 2018, 21:11

I’m available today until 00:00

Rafael Robledo 23 Oct 2018, 22:55

now is online

http://www.veneciacatering.com/ps_admin user: info@veneciacatering.com
password:RAFA677rafa

Rafael Robledo 23 Oct 2018, 22:56

attach error file

Marek 24 Oct 2018, 14:45

Make sure the images what you have uploaded has the same size. It’s definitely not the theme problem

Rafael Robledo 24 Oct 2018, 19:12

Images have the same size, and carrusel is wrong. Can you see the carrusel

Thanks

Rafael Robledo 24 Oct 2018, 22:38

la web esta publicada y es muy importante resolver el error de imagenes del carrusel cuanto antes, solo puedo publicarla a determinadas horas. lleva desde las 19 horas y no tengo respuesta. gracias

Rafael Robledo 24 Oct 2018, 22:39

The web is published and it is very important to solve the error of images of the carousel as soon as possible, I can only publish it at certain times. It’s been since 19 hours and I have no answer. Thank you

Marek 25 Oct 2018, 00:08

I don’t see any issue with the images, all looks fine for me http://take.ms/IxB8I

Rafael Robledo 25 Oct 2018, 06:47

It is not that web, I have two templates bought for two different domains and created two support accounts, the Web is www.veneciacatering.com as it puts higher. Now I must deactivate it again since it is still in development. This afternoon I will activate it and I need to solve this problem that takes several days.

Marek 25 Oct 2018, 10:20

ok, please write me when it will be activated