- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 21.11.18, 18:07
- Opened by: Simon Fard
- Closed by: Marek
- Closed on: 01.02.19, 12:11
- Reason: Closed
- Comment: Glad to help!
Ticket #13273 - AMP PAGE BUILDER DOESNT WORK
Hi,
There is a problem for me in the mobile version, i cant manage/customize the AMP page builder, please check the attached file.
Comments
Hi, Simon.
Did you make an update from 5.2.5 to 5.3.0, or you installed 5.3.0 from scratch?
i just updated from 5.2.5 to 5.3.0
ok, give me a moment
Try now it should work
ok,it works.
but its not so clear how to use AMP.
i trying with same like the page builder but nothing appears…
There is only one tool - AMP page builder. Make sure your cache is disabled
same…
Something wrong there, give me a moment
Open your website on mobile device to see AMP layout http://take.ms/lFWMV
Ok,
the search doesnt work, the menu is not possible to customize & the footer.
Cant either translate.,,,
We keep working on AMP version and documentation is not ready yet, but I’ll help you with that.
1. Search - I’m working on that
2. menu - go to “Main Menu” menu and configure it
3. translation, go to translation page, select “modules”, find “amp” and translate
there is nothing to translate,,, see the attached
how about the footer?
Sorry, that’s wrong translation place. See how to translate it here https://alysum5.promokit.eu/promokit/documentation/#amp
Now search works fine
good thanks.
More questions:
1- How to add payment information(or a banner) in the footer?
2- How to customize the product page? ie. need to make the brand clickable
Right now there is no customisation options, but I can do it for you.
It will take some time. I’ll let you know
thanks,
why the image does not appear for the category in AMP?
see attached
1. Done. You have to enable it in Theme Settings
2. Done.
3. Maybe because there is no image for that category?
thanks,
why the image does not appear for the category in AMP?
see attached
3. Maybe because there is no image for that category?
thanks.
1. Of course there is an image for the category… 2. The search doesnt work.
3. No more products load when i press load more(see attached)
Hi, Simon.
I’m a little bit confused.
1. The search works fine for me, see attachment 1
2. “Load more” button also work fine with no problems
3. fixed
Load doesnt work,…
don’t see the issue, it works fine for me. Please take a screenshot what exactly doesn’t work
When i press load more in mobile version nothing happens..
Please take a look at my video https://www.dropbox.com/s/018mrr2v8wafzwa/IMG_4236.TRIM.MOV?dl=0
works now in Chrome, but in safari(mobile version) doesnt.
That is Safari on my video. Chrome works the same
not in my iphone XS and my other iPhone 8
Please give me direct link where you testing it
https://newlookofsweden.se/sv/module/pk_amp/category?idCategory=17
All works fine for me. Try to clear browser’s cache or turn on “incognito” mode
ok,
I just make a test on all new devices iPhone XR and Xs and all works fine. There are no any issue
Nope!
When i actiavte AMP the search and load more function dont work any more…
and i want use AMP, why you cant solve the image problem in mobile version?
see attached
1. I have tested out your store once again and all works fine just perfect, please take a look at this video https://www.dropbox.com/s/vrjextnves1kdk1/ScreenRecording_11-27-2018%2010-19-34.MP4?dl=0
2. Again I do not see the issue with mobile version, see attached screenshot
Hi,
It feels we live on two different planets. everything that does not work here, works with you!
very strange …
https://www.dropbox.com/s/r8asdh9o9bg6sem/ScreenRecording_11-28-2018%2023-15-01.MP4?dl=0 https://www.dropbox.com/s/dbxnd4uzxf3j2lb/ScreenRecording_11-28-2018%2023-13-43.MP4?dl=0 https://www.dropbox.com/s/linzki1ziomzot3/ScreenRecording_11-28-2018%2023-15-44.MP4?dl=0
Hi, Simon.
Finally I see it on the device. Unfortunately there is no fast solution. I’ll try to make a fix as soon as possible
The problem for me to find a solution is that the issue doesn’t appear constantly. Sometimes it works and sometimes not. Today I have tested your store out on iPhone 8 and the issue appear a couple of times and I didn’t even catch it in browser’s console to figure out the reason. on my iPhone 7 it works stable without any issues.
what does it mean?
you cant fine a solution?
if not please make a refund, thanks
it means all works find on all devices I have tested it out. Only in rare cases I have seen the issue, but it disappears on page reloading
It wasnt an answer to my queztion, so i ask you again:
you cant fine a solution?
if not please make a refund, thanks
Give me a chance to find a solution. It’s really important for me to make it work.
Could you please test out our demo on your iPhone - https://alysum5.promokit.eu/en/module/pk_amp/category?id_category=59? for me all works fine. If all is fine for you, I’ll update AMP module on your server.
Hi,
the demo works well.
ok, so I’ll try to update the module on your server now
Could you please test out your store now. Amp module has been updated and works fine for me
Hi,
Log in & Register do not working in the page, both in mobile and desktop version…
Please take a look.
Thanks
I see the issue first time.
Do you have access to sever error logs to try to figure out what’s wrong
AH01071: Got error ‘PHP message: PHP Warning: Unknown: POST Content-Length of 136 bytes exceeds the limit of 128 bytes in Unknown on line 0\n’, referer: https://newlookofsweden.se/sv/
Unfortunately that is very little information. Can you attach error log file to the ticket?
You have the credentials, please log in and check
So, I have found out following thing.
The error text is:
I have created a file i.php https://newlookofsweden.se/i.php in the root of your Prestashop what shows full php configuration of your server. I have found out there the option “post_max_size” what defines the max size of POST requests and it’s equal to 128 bytes. It’s too small and must be increased.
So, you have to edit your php.ini file and change “post_max_size” to “2M” then restart your apache server.
Please do that and write me back
i changed to 128 MB now, but i dont know how to restart the apache server… do you know how?
128 MB is too much, and the value must be exactly in following format “2M” what means 2Mb
As for server restarting, I have no idea what system do you use. If you have access to your server through ssh you can do that with one simple command. Read more about that here https://support.plesk.com/hc/en-us/articles/213415109-How-to-restart-Apache-service-in-Plesk-for-Linux
Yes, got it works now. perfect!!!
I have another issue, please check the attached image.
Please check out the main issue with AMP “Load more” button, is it works as well?
yes it does
So, it seems I spent over two days to find out the reason on your side. Would be fair to get symbolic compensation for my time.
The fix for your current issue is easy:
i added body .product-miniature {margin-bottom:40px} to CSS and it works but now i cant see the price see the attached.
it looks fine for me http://take.ms/W7FpY
see attached
There are no “old” prices http://take.ms/8KgNa
all contents are gone! could you take a look?
and AMP is not the pagebuilder menu longer…
Please remember what did you do before.
You didn’t reply to request:
are you serious now?
you have sold me a product that does not work and it is you who will compensate me!
I have never heard that the consumer should compensate a company! You should be glad I didn’t give you the worst rating ever! because the theme sucks!
Ok, I see
Same problem yet with Load more button in AMP…
I don’t see the issue, all works fine for me
https://www.dropbox.com/s/5j9djt689hddnbz/ScreenRecording_12-28-2018%2002-05-15.MP4?dl=0
all works find in our demo https://www.dropbox.com/s/7oabvgvhtx6vx3g/IMG_4407.MOV?dl=0
The issue is definitely on your side, I suppose with server settings