• Closed by: Marek
  • Closed on: 28.11.18, 19:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13277 - Theme settings can't be configured in one of each shops

Hi

I’ve installed Venedor theme in a multishop ecommerce, with two different shops and groups. In one of them, it is impossible to configure the modules and positions, because they have disapeared.

Comments

Marek 22 Nov 2018, 12:51

Hi, Ricardo.
Our demo based on Multishop and works fine.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I’ll check it out

Ricardo López 22 Nov 2018, 13:18

I’ve just sent them.

Marek 22 Nov 2018, 13:23

Hay un error.
El empleado no existe o la contraseña introducida es incorrecta.

Ricardo López 22 Nov 2018, 13:34

Could you try it again?

Marek 22 Nov 2018, 13:39

But I don’t see there enabled multistore

Ricardo López 22 Nov 2018, 13:46

Mexico store, which is in maintenance mode, is the one that can’t be configured. I’ve tried to use the pk_themesettings module and it is impossible to change anything.

Marek 22 Nov 2018, 13:47

I don’t see it in your back office.
Please make sure the module Theme Settings is enabled there

Ricardo López 22 Nov 2018, 13:51

It is enabled

Ricardo López 22 Nov 2018, 14:00

Sorry. The problem was that only our IP were granted. We have deactivated this option.

Marek 22 Nov 2018, 14:01

So the Theme Settings works fine now?

Ricardo López 22 Nov 2018, 14:06

No. It doesn’t work.

Marek 22 Nov 2018, 14:27

Try to reset the module

Ricardo López 23 Nov 2018, 12:55

I tried it, and apparently worked. But now I can’t use most of the theme’s modules.
They are shown like in the snapshot and when I try to edit them, this message appears: “Necesitas iniciar sesión en tu cuenta de PrestaShop Addons para actualizarel módulo pk_isotopeSort”

When I try to unable the modules, this message is shown “No se puede cargar el objeto del módulo.”.

I only can delete them and when I try to reinstall them, the problem still remains. I can’t use any module.

Marek 23 Nov 2018, 17:36

I just test it out and there is no such problem for me, all modules configuration works fine.

Ricardo López 23 Nov 2018, 21:20

Please, test this:
1- Go to the theme settings module, in Mexico store, and try to edit at home page→ displayhome hook → pk_Isotopesort or activate it.
2- Go to the modules list and try to reset the Isotopesort module.

Also, it is impossible to reinstall that modules: isotopesort, productscarousel, productscarouselsingle,… And we can’t place them at home page. they are completely blocked.

Marek 24 Nov 2018, 11:41

I see the issue first time, and I also can’t make it work. There is only one option is to remove records about those module from database.
Go to your phpMyAdmin and run following code there

DELETE FROM `ps_module` WHERE `ps_module`.`name` = 'pk_isotopesort';

Then try to install the module. If it will help you, try the same for other modules

Ricardo López 26 Nov 2018, 11:04

It has apparently worked.
I’m going to test all modules.
Thanks

Marek 26 Nov 2018, 11:05

Great! Let me know if you will have any issue.
Sorry for the inconvenience