• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 24.11.18, 18:29
  • Opened by: Jorge Urrutia
  • Closed by: Marek
  • Closed on: 24.11.18, 18:50
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13284 - Urgent on product page

Hello Marek
Now my product page (normal) does not see all the information. It looks bad. Everything is missing Please, I need you to help me

Comments

Marek 24 Nov 2018, 18:30

Hi, Jorge.
Have you tried to edit Product Page layout through Layout Builder?

Jorge Urrutia 24 Nov 2018, 18:32

No Marek. nothing… You see I told you yesterday that I could not edit. You solved it.
However I want to leave it by default in theme setting, but it looks bad.
The description, technical sheet, etc. does not appear

Marek 24 Nov 2018, 18:33

Go to Theme Settings → Product Page and select “default” layout

Jorge Urrutia 24 Nov 2018, 18:33

the image of theme setting, this is the default product file, but you can not see anything.

Jorge Urrutia 24 Nov 2018, 18:35

It is already by default, a while ago. But it does not look like it should be.

Marek 24 Nov 2018, 18:37

I do not see the issue. Please take a screenshot of this page and show me what’s wrong https://tiendasantino.com/inicio/1151-pack-12-bombillas-de-bambu.html

Jorge Urrutia 24 Nov 2018, 18:42

Marek, should appear below, the wish list, should appear favorites, should appear the information for the client. The following tabs should appear: description, technical sheet. customer comments

It should appear as in your example page. I changed the menu and in all the other pages it looks good. the footer of the product page is shown on the left, but on the other pages it looks good.

https://alysum5.promokit.eu/complex/en/tops/34-266-printed-chiffon-dress.html#/5-color-grey

Marek 24 Nov 2018, 18:46

I just restored original product page file and now it should be fine

Jorge Urrutia 24 Nov 2018, 18:48

As always thank you very much. I do not want any more change. This very sensitive my web page I think.
Thank you very much Marek, I hope not to disturb you in a long time.
Greetings.

Marek 24 Nov 2018, 18:49

I also want to sorry for these inconvenience, honestly I have no idea why it happens